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Financial Crimes Specialist 2 - Call Center

Company: Wells Fargo
Location: San Antonio
Posted on: December 5, 2019

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.? In order to receive text message invitations, your profile must include a mobile phone number designated as ?Personal Cell? or ?Cellular? in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. We value and promote diversity and inclusion in all aspects of business and at all levels. Success comes from inviting and incorporating diverse perspectives.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.Within the Operations team our Risk Operations/Fraud Prevention Services team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.Successful candidates will be working in a fast paced production oriented call center environment. You will be expected to respond to our inbound customer inquiries while meeting or exceeding quality standards. You will be required to use multiple online computer systems with technical proficiency. Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their fraud or merchant dispute. The nature of claims handled can be complex; therefore, direct communication with merchants is often required to resolve customer disputes.This position will start on January 27, 2020.? Your success in this position is critical especially during the first six weeks of paid training held Monday - Friday 11:00am - 8:00pm. During this period we have high expectations for your attendance. Once training is completed, the schedule you were hired for will be effective.Team members will be eligible to participate in a shift bid process based on performance once out of training. Shifts that have more than 50% of the time after 4pm may qualify team members for a 15% shift pay differential.Training Schedule: Monday-Friday, 11am - 8pm for 6 weeks.Work Schedule: 2:45pm - 11:15pm on Weekdays and 10:30am ? 7:00 pm on Saturdays.**This full-time schedule will include Sundays off and either Tuesday, Wednesday, or Thursday off during the week.Starting salary will be dependent on experience. Typically starts around $15.75-16.75/hr.***Since this schedule includes second-shift, successful candidates will be eligible to receive a 15% shift differential for any eligible hours worked after 4pm weekdays.***-----------------------------------------------------------------------------------GREAT CAREER OPPORTUNITIES!!!

  • Salary - Competitive Salary with Shift Differential opportunities!
  • Bilingual Queue - 5% Language differential for qualified Spanish-bilingual candidates!
  • 401(k) - 6% company match!
  • PTO - New team members will receive 18 days paid time off PLUS 12 paid Holidays!
  • Full Benefits - Medical, Dental, Vision!
  • SHARE Team Member Referral Program - Refer an external candidate that turns in to a full-time team member (30 or more hours) and receive a referral bonus!!
  • Tuition Reimbursement opportunities!
  • Free Parking, Cell Phone Discounts!Want to learn more about our team? Copy and paste this video URL into a new browser tab to hear what our team members are saying:? https://youtu.be/Aa8sDrdxRx4

    Required Qualifications
    • 6+ months of call center experience; or 1+ year of experience in one or a combination of the following: financial services, fraud, investigations, Bank Secrecy Act, anti money laundering, or criminal justice; or an AA/AS degree or higher in criminal justice

      Desired Qualifications
      • 1+ year of customer service experience
      • 1+ year of debit card experience
      • General ledger experience
      • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
      • Ability to navigate multiple computer screens while working on the phone
      • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
      • Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
      • Customer service focus with the ability to listen to customer needs and recommend solutions
      • Excellent verbal, written, and interpersonal communication skills
      • Intermediate Microsoft Office skills
      • Knowledge and understanding of regulatory compliance requirements surrounding Regulation CC or DD
      • Knowledge and understanding of regulatory compliance requirements surrounding Regulation E
      • Military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
      • Military intelligence or analytics experience including operational management, project management, mission evolution management and finance management
      • Bilingual speaking proficiency in Spanish/English

        Job Expectations
        • Ability to work nights, weekends, and/or holidays as needed or scheduled
        • Ability to work additional hours as needed

          Salary Information
          The salary range displayed below is based on a Full-time 40 hour a week schedule.

          TX-San Antonio: Min: $31,200 Mid: $37,800


          Street Address
          TX-San Antonio: 1560 Cable Ranch Bldg A - San Antonio, TX


          Disclaimer

          All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

          Relevant military experience is considered for veterans and transitioning service men and women.
          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


          Company Description:

          Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo---s vision is to satisfy our customers--- financial needs and help them succeed financially. With approximately 261,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune---s 2019 rankings of America---s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.--Wells Fargo has been helping military members and veterans succeed financially for nearly 170 years. Throughout the years, Wells Fargo has supported military members and veterans through initiatives to recruit and retain team members, and through foundation donations, countless volunteer hours, and event sponsorship.

Keywords: Wells Fargo, San Antonio , Financial Crimes Specialist 2 - Call Center, Accounting, Auditing , San Antonio, Texas

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