Financial Assistance Coordinator - THN
Company: Endeavors,TM Inc.
Location: San Antonio
Posted on: January 16, 2022
JOB PURPOSE: Ensure the prompt and accurate payment of clients'
eligible program expenses to third party providers. Document and
maintain thorough records. ESSENTIAL JOB RESPONSIBILITIES:
Coordinate and process Temporary Financial Assistance payments to
third party providers for approved expenses as part of the client's
service plan; Confirm receipt of payments; and submit TFA to
Financial Assistance and Quality Assurance Coordinator/Finance on a
weekly basis. Maintain ongoing communication with Lead Case
Manager, Data Clerk, Finance, and Program Director. Conduct
periodic peer to peer Quality Assurance audit of Temporary
Financial Assistance (TFA) to include, check register, TFA logs,
client files, HMIS and making necessary corrections to ensure
Emergency Solutions Program is in compliance. Maintain accurate
checkbook/accounting balance at all times. Forward all credit card
receipts and appropriate forms to the accounting department
promptly. Keep detailed records of payments made. Update client
case file appropriately and enter information into HMIS database.
Demonstrate exceptional customer service, in everything you do, by
placing the child, family, Veteran or client first to support our
mission to "Empower people to build better lives for themselves,
their families and their communities."Job Requirements:ESSENTIAL
QUALIFICATIONS: EDUCATION: High School or equivalent reading and
writing skills. Associate's degree in accounting preferred.
EXPERIENCE: 6+ months experience in accounting, bookkeeping, and/or
auditing, 1 year preferred; 6+ months exp in a heavy customer
service focused environment; 1 year preferred. Experience with HMIS
and VA Repository a plus. Experience in a social service
environment a plus. ATTENDANCE: Must maintain regular and
acceptable attendance at such level as is determined in the
employer's sole discretion. EXCEPTIONS TO THESE CRITERIA MUST BE
APPROVED BY THE DEPARTMENT HEAD. ESSENTIAL KNOWLEDGE, SKILLS, and
ABILITIES: COMMUNICATION: Ability to communicate clearly and
effectively via oral or written means. Ability to present a
friendly and positive demeanor to veterans, landlords and other
third party providers. Ability to show understanding for a
veteran's financial situation while ensuring program payment
policies are followed. COMPOSURE: Ability to remain calm and
maintain self-control in the midst of difficult circumstances and
emergencies. Ability to respond in a professional manner in all
situations. COMPUTER: Working knowledge of MS Office and Excel.
Knowledge of HMIS a plus; 40 WPM, 95% data entry accuracy.
FINANCIAL: 10 key by touch. Strong math skills; making
calculations, writing checks, working with budgets. TRAINING
REQUIREMENTS: Orientation: 5 hours On the Job: 6 months for basic
competency MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Multi-line
telephone, computer, ten key calculator, printers, copiers, faxes.
PHYSICAL REQUIREMENTS: Constant - Ability to record information,
input data into computer, write checks and complete paperwork.
Constant - Ability to communicate with veterans, landlords and
other third party providers in person and over the telephone.
Frequent - Ability to sit for prolonged periods of time. WORKING
CONDITIONS: Indoors: Office environment; normal noise conditions
Occasional moderate stress due to angry veterans and landlords. -
Salary/Wage - EOE Statement Endeavors - and Endeavors Unlimited,
Inc. provides equal employment opportunities to all employees and
applicants for employment without regard to race, color, religion,
sex, national origin, age, disability, or status as a veteran in
accordance with applicable federal laws. Endeavors - and Endeavors
Unlimited, Inc. also complies with applicable state and local laws
governing nondiscrimination in employment in every location its
employees are working. This policy applies to all terms and
conditions of employment, including, but not limited to: hiring,
placement, promotion, termination, layoff, recall, transfer, leaves
of absence, compensation, and training. Endeavors - and Endeavors
Unlimited, Inc. are 'Equal Opportunity/Affirmative Action
Keywords: Endeavors,TM Inc., San Antonio , Financial Assistance Coordinator - THN, Accounting, Auditing , San Antonio, Texas
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