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Sr Lead End User Support Specialist

Company: International Trucks
Location: San Antonio
Posted on: January 16, 2022

Job Description:

Position Overview Navistar is building a new, Industry 4.0 manufacturing facility in San Antonio, Texas to develop leading-edge commercial vehicle solutions to meet the needs of today's - and tomorrow's - customers. This new facility?will have the?flexibility to build?Class 6-8 trucks along with Electric Vehicles that allow Navistar to add capacity to support anticipated industry growth. Using the Internet of Things (IoT) and connected manufacturing principles, Navistar's newest manufacturing facility will continue growing our market share gains, optimizing our supplier network and improving quality. We currently seeking an End User Support Specialist Lead Sr. to join Navistar at our San Antonio, TX facility. Basic Requirements Bachelor's degree At least 8 years of experience providing IT technical services and support using network remote access 1 year of lead experience OR Master's degree At least 6 years of experience providing IT technical services and support using network remote access 1 year of lead experience OR At least 10 years of experience providing IT technical services and support using network remote access 1 year of lead experience Additional Requirements Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills Manage customer relationships at the facility and provide liaison functions to other IT support groups to implement IT projects/resolve issues etc Provide 5x8 production support coverage with work hours occasionally modified and overtime as needed Provide facility-specific IT project planning and mgmt. reporting functions. Interface with Customer to insure expectations are met and benefits are achieved Provides timely resolution of incidents/problems and escalates on behalf of customer to appropriate technical personnel; interacts with network services, systems architects, applications development and other support groups to restore service and/or identify and correct core problems with software applications Monitor key aspects of IT service for the facility and provide feedback to support IT groups Provide Auditor response to information queries and audit points Insure there is sufficient hardware, licensing, staffing to support the facility's daily production initiatives Provide local trouble shooting (PCs/Servers/Networks/Phones etc.) and interface with the customer and support teams to resolve issues Maintain stable systems and assess business risk associated with system change. Validate suitability for implementation Maintain inventory and configuration documentation as requested by other groups Promote the conformance to IT Standards when discussing business proposals with the customer Conduct satisfaction surveys to monitor customer's general perception of IT performance Monitor performance of systems relating to customer's expectations as defined in the system's Service Level Agreements (SLAs) Develop and manage the IT expense and capital budgets for remote facilities. Utilize input requirements from all other IT organizations to support enterprise solutions Develop & manage remote site personnel development (skills, education, experience) Participate in Enterprise Change Management processes Company Overview Navistar is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don't. Navistar is the Lisle, Illinois-based parent company of International - brand commercial trucks and engines, IC Bus - brand school and commercial buses, all-makes OnCommand - Connection advanced connectivity services, aftermarket parts brands Fleetrite -, ReNEWed - and Diamond Advantage - and Brazilian manufacturer of engines and gensets MWM Motores Diesel e Geradores. With a history of innovation dating back to 1831, Navistar has more than 12,000 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Reimagining How to Deliver What Matters Visit us at to discover more about our organization Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #ridewithnavistar

Keywords: International Trucks, San Antonio , Sr Lead End User Support Specialist, Accounting, Auditing , San Antonio, Texas

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