Patient Financial Representative - Assembly (Sign-
Company: Christus Health
Location: San Antonio
Posted on: January 26, 2023
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Job Description:
Summary:The associate is responsible for the duties and services
that are of a support nature to the Revenue Cycle division of
CHRISTUS Health. The associate ensures that all processes are
performed in a timely and efficient manner. The primary purpose of
this position is to perform tasks that support account resolution
and reconciliation of outstanding balances for CHRISTUS Health
patient accounts. The position works in a cooperative team
environment to provide value to internal and external customers.The
associate carries out his/her duties by adhering to the highest
standards of ethical and moral conduct, acts in the best interest
of CHRISTUS Health and fully supports CHRISTUS Health's Mission,
Philosophy and core values of Dignity, Integrity, Compassion,
Excellence and Stewardship.Performs Revenue Cycle functions in a
manner that meets or exceeds CHRISTUS Health key performance
metrics.Ensures PFS departmental quality and productivity standards
are met.Responsible for professional and effective written and
verbal communication with both internal and external customers in
order to resolve outstanding questions for account
resolution.Manages and maintains patient and payor information to
facilitate account resolution.Responds to all types of account
inquires through written, verbal or electronic
correspondence.Develops and maintains working knowledge of all
functions within Revenue Cycle.Meets or exceeds customer
expectations and requirements, and gains customer trust and
respect.Compliant with all CHRISTUS Health, payer and government
regulations.Appropriately documents patient accounting host system
or other systems utilized by PFS in accordance with policy and
procedures.Provides continuous updates and information to PFS
Leadership Team regarding errors, issues, and trends related to
activities affecting productivity, reimbursement, payment delays,
and/or patient experience.Role Specific
ResponsibilitiesAssemblyCompletes requests for supporting
documentation related to account resolution, audits and other
requests and ensures delivery to appropriate party.Perform support
services for departmental Associates such as faxing of documents,
copying, printing of forms, data entry and reception
relief.Performs mail retrieval, sorting, distribution and
inter-facility delivery duties for all Business Office
Associates.Performs scanning and electronic upload of
documents.Requirements:Prefers 2 years' experience in a customer
service or support in a related field.General hospital A/R accounts
knowledge is preferred.College education, previous Insurance
Company claims experience and/or health care billing trade school
education may be considered in lieu of formal hospital
experience.Professional and effective written and verbal
communication required.Work Type:Full TimeWork Schedule/Shift8AM -
5PMReq. No73659Job TitlePatient Financial Representative - Assembly
(Sign-On Incentive Available)MarketCHRISTUS Santa
RosaCategoryRevenue CycleFacilityCHRISTUS Santa Rosa Patient
Financial Service OfficeAddress4803 NW Loop 410San Antonio, TX
78229USTypeFULL TIME
Keywords: Christus Health, San Antonio , Patient Financial Representative - Assembly (Sign-, Accounting, Auditing , San Antonio, Texas
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