customer support - financial claims

Company: Randstad
Location: San Antonio
Posted on: September 18, 2023

Job Description:

customer support - financial claims.

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  san antonio , texas
  
  
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  posted today
  
  
  job details
  summary
  
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    $17.99 - $18 per hour
    
    
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    temp to perm
    
    
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    high school
    
    
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    category office and administrative support occupations
    
    
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    referenceAB_4331849
    
    
    job details
    A large financial client in San Antonio is hiring for several Customer Support positions on their Credit Card Non-Fraud team. This is a great opportunity to get your foot in the door with a major player in the financial field. If you are a customer service professional and available to work in the San Antonio office, please consider ing for this opportunity. For immediate consideration, email a copy of your resume to clara.williams@randstadusa.com with subject like "San A - Financial Claims"
    salary: $17.99 - $18 per hour
    shift: First
    work hours: 9:30 AM - 6 PM
    education: High School
    Responsibilities
    
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      Handling high volume of incoming calls daily (about 50 calls per day, can increase or decrease depending on volume)
      
      
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      Will not handle fraud work, should you encounter a fraud call, you will transfer to the appropriate team
      
      
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      Only taking claims submitted through the phone, not looking for cases via other channels/queues
      
      
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      May have to make calls to retailers or business partners with customer on the phone
      
      
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      Please ensure talent are aware that this is a call center environment and ensure they know that will require them to be tied to a phone and graded on schedule adherence.
      
      
      Skills
      
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        Verbal Communication
        
        
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        Responsiveness
        
        
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        Basic Software Skills
        
        
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        Written Communication
        
        
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        Customer Service
        
        
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        Help Desk
        
        
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        Technical Support (2 years of experience is required)
        
        
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        Multi-tasking
        
        
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        Decision Making
        
        
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        Banking Operations
        
        
        Qualifications
        
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          Years of experience: 2 years
          
          
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          Experience level: Entry Level
          
          
          Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
          Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
          At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
          Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
          get in touch
          we are here to help you with your questions.
          CW
          clara williams
          
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          • clara.williams@randstadusa.com
            

Keywords: Randstad, San Antonio , customer support - financial claims, Accounting, Auditing , San Antonio, Texas