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Contract Billing Administrator

Company: Toshiba America Business Solutions
Location: San Antonio
Posted on: June 26, 2019

Job Description:

Contract Billing Administrator

Toshiba America Business Solutions, a leader in digital technology, is seeking a Contract Billing Administrator to report to the San Antonio, TX location.

Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for someone to contribute their professional best.


* Ensure accurate contract billing in order to meet established operational targets.

* Provide guidance to less senior staff to ensure seamless and efficient customer billing.

* Coordinate involved parties to ensure invoicing and contractual obligations are met in a timely fashion.

* Resolve escalated customer concerns to ensure optimal customer service.

* Audit meter reads and billing service levels requirements for assigned account base.

* Ensure billing accuracy by reducing billing estimates, pending contracts, and manual reads using SLAs and KPIs.

* Audit monthly pre bill reports and resolve discrepancies.

* Handle evaluation of rebill adjustments, cancellations, renewals and misc administration.

* Monitor all billing modifications.

* Analyze billing & renewal reports and compare to contract terms and conditions to evaluate and assist with price increases or auto escalation accuracy if applicable.

* Develop and monitor performance reporting to resolve issues with cross-functional Toshiba teams. May provide quotes from time to time if required.

* Perform other related analysis and duties as assigned.


* High School Diploma or equivalent.

* 3 years in a combination of the following areas; contract administration/support, billing/invoicing, customer service and reporting.

* Demonstrated experience with data monitoring, service level agreements, invoicing and reconciliation.

* Ability to communicate with customers and Toshiba team members.

* Must be self-motivated with ability to work in fast-paced environment.

* Strong computer skills (Microsoft word, Excel, etc.).

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

* Group health coverage (medical, dental, & vision)

* Employee Assistance Programs

* Pre-tax spending accounts

* Pet Insurance

* 401(k) plan (with company match)

* Company provided life insurance

* Employee discounts

* Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation to request an accommodation..

Keywords: Toshiba America Business Solutions, San Antonio , Contract Billing Administrator, Accounting, Auditing , San Antonio, Texas

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