AT&T Marketing and Customer Service Representative

Company: Educo Solutions
Location: Austin
Posted on: July 8, 2025

Job Description:

HIRING NOW: Austin Marketing Firm on a Search for Customer Service Representatives! Educo Solutions, a Texas-based firm, is looking for a passionate and enthusiastic Customer Service Representative. This role is crucial as you will be the first impression for our clients and the primary contact for enrollment inquiries. We seek a people-person with a strong drive to achieve, who can create stellar customer experiences and leave a lasting positive mark. Below are the Key Responsibilities of a Customer Service Representative: Address questions and guide potential customers through the enrollment process for AT&T services with a positive attitude and precise information. Ensure every interaction with a client is positive, memorable, and contributes to a favorable impression of the company. Show a consistent commitment to meeting and exceeding customer expectations, ensuring their happiness with the services. Be the main point of contact for AT&T clients regarding their enrollment, providing comprehensive support and guidance. Streamline and simplify the enrollment journey for AT&T clients, making it as smooth and quick as possible. Inform customers thoroughly about the different AT&T service plans and current promotional offers, helping them make informed decisions. Address and resolve any customer complaints or problems quickly, courteously, and effectively. Continuously update your understanding of all AT&T offerings and operational guidelines to provide accurate information. Work effectively with Customer Service Representatives and other teams to ensure a smooth handover and consistent support for clients throughout their journey.

Keywords: Educo Solutions, San Antonio , AT&T Marketing and Customer Service Representative, Customer Service & Call Center , Austin, Texas