Customer Service Representative
Company: Wright AC Services
Location: San Antonio
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Salary: $18.00-$20.00 an hour
Who We Are We keep on growing because we only hire the best, and
our customers love us for it.We have been in business serving our
loyal customers since 1979. Youve probably seen our trucksand our
ads, but what you dont see is what its like to be a part of a team
like this. We value employees that dont cut corners, and we inspire
ongoing training and education. We want you to know how it feels to
have customers rave about you and request to speak to you
specifically when booking their calls. People often come to us
looking for a job. They stay with us because they find a fulfilling
career, room to grow, and opportunities to excel. If you are a
customer-focused individual with strong organizationalskills and
the ability to thrive in a fast-paced environment, we inviteyou to
apply for this position. Join our team and contribute to
deliveringexceptional customer experiences and efficient
dispatching at WrightServices. Why Choose Wright Services? Medical
Insurance specify we pay 50% for your insurance, premiums for
health, dental, vision, life insurance, short-term and long-term
disability. Work life balance PTO, vacation/sick time. 401k Plan.
Paid Training Nexstar training. No on-call. Our strong core values.
Key Responsibilities You will promote customer satisfaction by
converting incoming customer calls into booked service
appointments. You will need to learn the call script in order to
sound professional and authenticwhen speaking with our customers.
Provide exceptional customer service, respond to inquiries, and
address customer concerns or issues promptly and professionally.
Effectively communicate with customers regarding appointment
details, technician arrivals, and any necessary rescheduling.
Follow up with customers after service appointments to ensuretheir
satisfaction and address any outstanding issues. Maintain a
professional and friendly demeanor in all customer interactions,
striving to exceed their expectations. Participate in training so
that you grow and develop as a professional. Maintain and update
our customer database with complete and accurate information. Key
Sub Responsibilities Receive service requests and dispatch HVAC
technicians to job sites, considering factors such as technician
expertise, location, andworkload. Maintain a real-time schedule,
ensuring efficient allocation of resources and timely completion of
service calls. Monitor technician progress and communicate any
changes or delays to customers, keeping them informed throughout
the process. Collaborate with technicians and other team members to
optimize schedules and maximize productivity. Generate work orders,
invoices, and other necessary documents with attention to detail
and accuracy. Other job duties that are applicable to your
position/skill set Requirements Previous experience in customer
service and/or dispatching, preferably within the HVAC or service
industry. Required shift Monday-Thursday 11AM-8PM and Saturday
9:00AM- 5PM with 1 hour lunch. High school diploma or equivalent;
additional education orcertifications in customer service or
related fields is advantageous. Experience using a Service Titan
and House Call. Availability on weekday evenings and Saturday
mornings. 5 or more years of experience CSR experience Call Center
experience
Keywords: Wright AC Services, San Antonio , Customer Service Representative, Customer Service & Call Center , San Antonio, Texas
