Pool Lead Technician

Company: Poolie
Location: Austin
Posted on: February 24, 2026

Job Description:

Description: Who We Are At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction. Today, we’re one of the fastest-growing pool service companies in Texas, trusted by hundreds of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too. What We Offer - Salary range: $21-$25 hourly, based on experience - Health, dental, and vision insurance - Company-paid short & long-term disability - Employee Assistance Programs (EAP) for mental health and wellness - Paid time off - 10 paid company holidays - Training and development opportunities - Employee Purpose Plan - A high-impact leadership role in a fast-growing pool service company Schedule - Full-time: Monday–Friday, 8:00 AM – 5:00 PM - Occasional overtime may be required based on operational needs What You’ll Do As a Pool Lead Technician, you will support daily service operations by providing coverage during technician absences, ensuring quality control standards, and delivering high-quality pool care. This role is essential to maintaining service consistency, executing first cleanings, performing Green to Clean turnarounds, and resolving onsite customer issues. You will balance hands-on technical execution with team support responsibilities, acting as a quality and reliability anchor while providing chemistry guidance, training, and operational support to field technicians and supervisors. Responsibilities: - First Line of Defense for PTO Coverage: Provide primary coverage and support during team members' time off, ensuring smooth operations and maintaining service standards. - First Cleaning for New Customers: Oversee the first cleaning process for new customers, ensuring a thorough and satisfactory service experience. - Green to Clean Turnarounds: Perform "Green to Clean" turnarounds, ensuring effective transformation of pools from a neglected state to a clean and safe condition. - Daily Quality Control (QC): Conduct daily quality control checks as directed to ensure adherence to company standards and identify areas for improvement. Act as the first line of defense for quality control, addressing issues and providing guidance to enhance service quality. - First Line of Defense for Onsite Customer Issues: Serve as the primary point of contact for onsite customer issues, offering immediate support and resolution to ensure customer satisfaction. - Small Part Replacement and Repair: Covers any small part replacements, minimal repairs on pool cleaners and other small tasks that aren’t demanding the repair department or repair tech. - Provides Weekly Chemistry/Protocol Training in Department Meeting: Conduct weekly training sessions during department meetings, focusing on chemistry knowledge and protocol adherence. - Provides Backup for Supervisor on Slack for Chemistry Questions: Offer support and serve as a backup for the Supervisor on Slack, addressing chemistry-related questions from field technicians. Join Us! If you’re ready to lead teams, optimize service operations, and deliver an exceptional customer experience in a fast-growing pool service company, we’d love to hear from you. This role offers the opportunity to make a real impact while growing alongside a strong, collaborative team. Apply today and dive into a leadership career that makes a splash! Requirements: What We’re Looking For Must-Haves: - At least 1 year of experience as a Pool Service Technician - Strong knowledge of pool cleaning, maintenance, and water chemistry - Ability to multitask and adapt to changing daily priorities - Solid problem-solving and decision-making skills - Attention to detail with a commitment to quality standards - Ability to handle onsite customer concerns professionally - Basic technical ability to perform minor repairs and small part replacements - Effective communication and teamwork skills Nice-to-Haves: - Experience performing Green to Clean services - Prior quality control (QC) or inspection experience - Experience conducting first cleanings for new customers - Ability to provide peer support or technician guidance - Experience delivering training or coaching in water chemistry/protocols - Familiarity with company communication tools (e.g., Slack) - Demonstrated reliability and leadership potential PI5fb746803d8b-37156-39691794

Keywords: Poolie, San Antonio , Pool Lead Technician, Customer Service & Call Center , Austin, Texas