Tier II TAC Engineer

Company: Aviat Networks
Location: San Antonio
Posted on: September 17, 2020

Job Description:

Are you looking for an exciting opportunity working for a Global Technology Leader?

At Aviat Networks we take great pride in hiring a workforce that is committed to supporting and strengthening our values and attributes. If you're results oriented, customer centric, and an innovative thinker who also takes pride in personal and professional integrity, Aviat Networks is the ideal next step in your career. We are looking for people who love to solve problems, enjoy change and know how to have fun! Come join us as we bring communications to the world.

We currently have an immediate need for a TAC Tier 2 Engineer in San Antonio, TX

RESPONSIBILITIES

--- Responds and documents all incoming service support requests

--- Carry out technical tests on Aviat Networks equipment and interrogate data or technical manuals to identify answers to technical queries

--- Timely escalation of technical queries which cannot be solved to the senior technical support engineer and/or technical support supervisor

--- Timely logging of escalated issues, in the absence of the senior technical support engineer and/or technical support supervisor, on the Aviat Networks corrective action database

--- May be required to travel to customer sites to assist in the resolution of technical queries within 24 hr. notice

--- Must be able to work a rotating shift, nights, and weekends

--- Perform technical support and product support responsibilities for ongoing projects in the sector

--- Carry out site installation quality audits for customers in the sector

--- Meet performance targets and personal objectives set by the Technical Support Manager

--- Must keep up with all new products and the technologies/protocols they encompass

--- Must be able to obtain a Security Clearances

EDUCATION/EXPERIENCE

--- Microwave communications equipment installation, configuration, and troubleshooting experience required

--- Proficient in the use of power meters, frequency counters, TDM test equipment, and Ethernet test sets.

--- Preferably a Degree in Electronics and/or Communications engineering or equivalent experience

--- 2+ years Technical Support / Technical Service experience

--- Strong service orientation

--- Good communication& organizational skills

--- Advanced problem analysis and problem-solving skills

--- Calm& confident disposition with a professional approach in communicating with all customers

--- Strong knowledge of IP, VLANs, Dynamic Routing.

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Aviat Networks provides equal employment opportunity for all applicants and employees. The Company does not discriminate against applicants or employees on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran or military status, disability or any other legally recognized protected basis under federal, state or local law.

Aviat Networks offers a competitive benefits package. Apply NOW to learn more!

Keywords: Aviat Networks, San Antonio , Tier II TAC Engineer, Engineering , San Antonio, Texas