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Sr. Network Engineer

Company: Y & L Consulting Inc.
Location: San Antonio
Posted on: February 24, 2021

Job Description:

JOSITION SUMMARY Responsible for detailed root cause analysis and solution identification for outages and other disruptions at Clients installations. ESSENTIAL FUNCTIONS To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

  • Work with Technical Support Services team to root cause outages and categorize into network, device, software or other root causes
  • Identify common patterns between individual outages and create solutions for each set of outages by root cause
  • Document the troubleshooting and RCA performed with each outage including technical details for future reference
  • Build a common knowledge base for Technical Support Services based on issues solved
  • Identify opportunities for outage prevention and automation of troubleshooting, and work with engineering to deploy these solutions for TSS
  • Work closely with Field Services, QAAT and IT Support to ensure Global continuity.
  • Assist Project Management and Field Technicians as required
  • Prepare reports and operational documentation as required
  • Ability to work independently and multi-task
  • Flexibility and willingness to accept changing priorities as required
  • Perform all work related activities in a safe manner consistent with zero accident policy
  • Maintain a positive, cheerful and ethical attitude
  • Exhibit a high level of initiative and work ethics
  • Be punctual and responsive to internal and external requirements POSITION QUALIFICATIONS
    • Relationship Building - Ability to effectively build relationships with co-workers
    • Customer Oriented - Ability to take care of the customers' needs while following company procedures
    • Communication, Oral - Ability to communicate effectively with others using the spoken word.
    • Accountability - Ability to accept responsibility and account for his/her actions.
    • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
    • Self Confident - The trait of being comfortable in making decisions for oneself.
    • Decision Making - Ability to make critical decisions while following company procedures.
    • Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
    • Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities. SKILLS & ABILITIES Education:
      • Bachelor's Degree (four-year college or university) in computer science, engineering or a comparable technology field preferred. Direct experience may be substituted for education.Experience:
        • provisioning/configuring Linux environments, particularly virtual machines such as VMWare
        • Linux system administration skills (Ubuntu preferred but not mandatory)
        • TCP/IP network configuration, security provisioning with firewalls and partitions, network analysis, router configurations
        • VPN and other internet connectivity provisioning and administration
        • Shell commands and scripting experience will be highly preferred
        • Scripting experience with perl or python will be a plus
        • Experience provisioning network attached storage devices and video cameras a plusComputer Skills:
          • Ability to use productivity software such as spreadsheets, editors and presentation tools required
          • Knowledge of Zendesk or other ticketing platforms a plusCertifications:Any certifications related to above experience requirements will be a plus - provided by Dice

Keywords: Y & L Consulting Inc., San Antonio , Sr. Network Engineer, Engineering , San Antonio, Texas

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