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Voice Engineer

Company: Yoh
Location: San Antonio
Posted on: November 22, 2021

Job Description:

Voice Engineer needed for a contract to hire opportunity with Yoh---s client located in San Antonio, TX. What You---ll Be Doing:

  • Using generally accepted methodologies and tools, troubleshoot complex issues up to and including opening cases with Aspect, following through and documenting solutions.
  • Patch and upgrade said platforms/applications as needed or as found by field notices to assure environment is kept up to date.
  • Monitor and maintain the systems to achieve 99.99% availability.
  • Administer application configurations in support of business requirements.
  • Maintaining Oracle Transport infrastructure, working with Carriers and other internal teams as needed, troubleshooting issues Required:
    • 3 years--- experience supporting and maintaining Oracle SBCs. experience with Cisco SME, Oracle ASCs a plus
    • Tooling include Oracle EOM, Netscout
    • At least 6 years of experience in configuration, deployment, testing, maintenance, monitoring and administering Aspect products including UIP 7, ALM, and Lyrical
    • At least 6 years of experience in supporting Aspect infrastructure including TMS, DCPs and TAs.
    • At least 6 years of experience supporting these applications for a 500+ contact center
    • At least 2 years of experience in support of SIP Protocol
    • Experience with administering services, adds, moves and changes.
    • Experience upgrading, testing, platform.
    • Experience working with all levels of the client management team.
    • Experience in usability testing.
    • Experience in the integration of Aspect with Call Recording and WFM. What---s In It For You?
      • This is a unique opportunity to support our client; one of the world's largest biomedical manufacturing companies and a provider of biotech product solutions. Medical benefits and 401K are available. Get Hired, Apply Now! Recruiter: Lisa Hughes Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here! #IND-SA #CB-SA #MON-SA #DICE-SA

Keywords: Yoh, San Antonio , Voice Engineer, Engineering , San Antonio, Texas

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