Location: San Antonio
Posted on: November 22, 2021
Voice Engineer needed for a contract to hire opportunity with
Yoh---s client located in San Antonio, TX. What You---ll Be
- Using generally accepted methodologies and tools, troubleshoot
complex issues up to and including opening cases with Aspect,
following through and documenting solutions.
- Patch and upgrade said platforms/applications as needed or as
found by field notices to assure environment is kept up to
- Monitor and maintain the systems to achieve 99.99%
- Administer application configurations in support of business
- Maintaining Oracle Transport infrastructure, working with
Carriers and other internal teams as needed, troubleshooting issues
- 3 years--- experience supporting and maintaining Oracle SBCs.
experience with Cisco SME, Oracle ASCs a plus
- Tooling include Oracle EOM, Netscout
- At least 6 years of experience in configuration, deployment,
testing, maintenance, monitoring and administering Aspect products
including UIP 7, ALM, and Lyrical
- At least 6 years of experience in supporting Aspect
infrastructure including TMS, DCPs and TAs.
- At least 6 years of experience supporting these applications
for a 500+ contact center
- At least 2 years of experience in support of SIP Protocol
- Experience with administering services, adds, moves and
- Experience upgrading, testing, platform.
- Experience working with all levels of the client management
- Experience in usability testing.
- Experience in the integration of Aspect with Call Recording and
WFM. What---s In It For You?
- This is a unique opportunity to support our client; one of the
world's largest biomedical manufacturing companies and a provider
of biotech product solutions. Medical benefits and 401K are
available. Get Hired, Apply Now! Recruiter: Lisa Hughes Yoh makes
finding and applying for jobs simple. Partner with Yoh to find the
right opportunities across multiple industries in the US and UK.
Find out more here! #IND-SA #CB-SA #MON-SA #DICE-SA
Keywords: Yoh, San Antonio , Voice Engineer, Engineering , San Antonio, Texas
Didn't find what you're looking for? Search again!