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Genesys Engineer

Company: Carenet Health
Location: San Antonio
Posted on: January 15, 2022

Job Description:

At Carenet Health, we're relentlessly focused on delivering clinically driven, consumer-centric engagement solutions rooted in powerful, one-on-one connections. More than 250 of the nation's top healthcare organizations already trust us to interact with their patients and health plan members as the premier clinical and consumer engagement partner in the industry. One in five (65 million) Americans have access to our services, and we connect with 70,000 consumers daily about their health and wellness, coverage and benefits, care coordination and more.
As our Genesys Engineer and telecommunications Guru you must find custom built solutions, third-party solutions and integrated solutions while handling the administration and being on-call for any telecommunications related business needs.
Some of what you will do:

  • Acts as the primary engineer for Genesys Cloud implementation and upgrade projects
  • You perform project and support tasks in Interactive Intelligence toolsets, telephony IVR solutions, NET, Crystal and SQL reporting services.
  • You will determine requirements and translate them into hardware/software capacity recommendations.
  • You will utilize compliance and company standards to design, install, and configure network and telephony devices.
  • You will balance both support and project work and consistently meet project milestones.
  • You utilize a working knowledge of circuit management and current experience with CIC and Interaction Dialers.
  • You display an entrepreneurial spirit by leading the team to success and approach each day with energy and positivity
    Some of what you have done:
    • Bachelor's degree in Information Systems or Computer Science from a four-year college or university.
    • Experience implementing or administering Genesys Cloud and/or its predecessors and associated platforms such as Pure Connect, Pure Engage, and Interaction Center.
    • Experience designing, implementing, maintaining and developing an Interactive Intelligence phone system environment.
    • You must have hands-on experience with CIC, Interaction Dialer, Attendant-IVR, and Telephony/VoIP.
    • You must have excellent technical knowledge of corporate, networking, and other hardware, including Windows, Cisco, Telephony.
    • You must have working technical knowledge of current network protocols, operating systems, software, and standards.
    • You have the ability to operate tools, components, and peripheral accessories.
    • You are able to read and understand technical manuals, procedural documentation, and OEM guides.
    • You have the ability to conduct research into hardware products and issues. Successful Carenet Telecommunications Engineers are goal oriented professionals, who can collaborate with clients to determine functional requirements and convert those to both requirements and design specifications. This is a full-time position based out of San Antonio. Only local candidates will be considered for this role. Benefits Include:
      • Medical, Dental, Vision, and Life
      • 401k
      • Paid time off
        More About Carenet Health
        Carenet Health delivers multi-dimensional value to healthcare organizations in areas such as revenue optimization, cost containment and consumer experience. Our clients choose us-and stay with us for an average of seven years or more-because of our clinical expertise and our experience creating meaningful connections that deliver impact and ROI.
        Our solutions include multi-channel consumer engagement programs that support quality and satisfaction performance metrics, as well as on-demand clinical engagement and telehealth services that improve care and lower costs. Intelligent contact strategies, empathy-focused interactions, high- touch navigation assistance and best-in-class partners are a few of the key factors in our success.
        Learn more at carenethealthcare.com

Keywords: Carenet Health, San Antonio , Genesys Engineer, Engineering , San Antonio, Texas

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