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Level I / II Help Desk Engineer - Remote

Company: LincolnIT
Location: San Antonio
Posted on: January 16, 2022

Job Description:

Job Overview

We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with any of the following: Citrix, Nable, VMware, SonicWALL, Systems Administration, Exchange, Office 365.


  • Provide phone support and remote remediation for complex issues
  • Troubleshooting and resolving customer system problems across a broad range of technologies
  • Provide remote installations of new software and upgrades
  • Provide remote installation of service Packs and security updates
  • Provide onsite support and installations to clients when necessary
  • Provide helpdesk support including analyzing and resolving end-user issues
  • Act as a mentor and escalation point for Level I engineers

    Skills & Experience
    • Knowledge of Microsoft operating systems and desktop applications
    • Experience with installing, configuring, and administering a broad range of technologies
    • Excellent written and verbal communication skills
    • Knowledge of Citrix, VMware and Microsoft Systems Administration
    • Certifications a plus
    • Experience with installing, configuring, and administering a broad range of technologies

      Company Overview

      Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!


      Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent wo

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Keywords: LincolnIT, San Antonio , Level I / II Help Desk Engineer - Remote, Engineering , San Antonio, Texas

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