Level I / II Help Desk Engineer - Remote

Company: LincolnIT
Location: San Antonio
Posted on: January 16, 2022

Job Description:

Job Overview

We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with any of the following: Citrix, Nable, VMware, SonicWALL, Systems Administration, Exchange, Office 365.

Responsibilities

• Provide phone support and remote remediation for complex issues
• Troubleshooting and resolving customer system problems across a broad range of technologies
• Provide remote installations of new software and upgrades
• Provide remote installation of service Packs and security updates
• Provide onsite support and installations to clients when necessary
• Provide helpdesk support including analyzing and resolving end-user issues
• Act as a mentor and escalation point for Level I engineers
  
  Skills & Experience
  
  • Knowledge of Microsoft operating systems and desktop applications
  • Experience with installing, configuring, and administering a broad range of technologies
  • Excellent written and verbal communication skills
  • Knowledge of Citrix, VMware and Microsoft Systems Administration
  • Certifications a plus
  • Experience with installing, configuring, and administering a broad range of technologies
    
    Company Overview
    
    Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!
    
    Benefits
    
    Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent wo
    
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Keywords: LincolnIT, San Antonio , Level I / II Help Desk Engineer - Remote, Engineering , San Antonio, Texas