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Process Engineer -Workforce Optimization

Company: USAA
Location: Castroville
Posted on: May 16, 2022

Job Description:

Purpose of JobAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.We are seeking an experienced Process Engineer- Workforce Optimization for either our San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC facility. This person may also work remotely in a 100% Remote Work Environment.Occasional travel will be required to USAA facility for training and/or meetings.Partners with multi-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Responsible for consistently carrying out the Business Process Management (BPM) strategy within a Company or Staff Agency CoSA or across the Enterprise. Executes process improvement projects that sustainably improve member and employee experiences and business deliverables. Identifies and manages existing and emerging risks that stem from business activities and ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities.Job RequirementsPrimary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Leads Process Improvement projects that deliver measurable cost savings, improved quality, or increased production.
  • Builds commitment to business process management and improvement through a focus on effective process development, integrated project/change management and implementation.
  • Analyzes and identify process improvement opportunities and partner with key stakeholders to scope and ensure alignment with strategic priorities.
  • Serves as a technical leader in the deployment of Business Process Management (BPM) through the application of process improvement methodologies (Six Sigma, LEAN, and basic problem solving).
  • Trains, coaches, and mentors team members on standard methodologies regarding Process Improvement tools, methodologies, and team leadership.
  • Works with team members to ensure projects achieve intended results, where risks are proactively identified and mitigated, and benefits are validated.Minimum Requirements:Minimum Education:
    • Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.Minimum Experience:
      • 8 years of professional business experience with 4 years of process improvement work experience.
      • Strong, validated experience with leadership, eye for business, problem solving, critical thinking, and analytical skills in financial services or other highly regulated industry.
      • Expert-level ability to influence and affect change at all levels of the organization.
      • Solid track record in leading multi-functional teams and projects and successfully delivering results.
      • Green Belt certification (one which required successful implementation of a process related project that solved a business problem/improved business performance); OR demonstrated completion of 3 Lean/Six Sigma projects.Preferred Experience:
        • Experience in vendor management leading large-scale programs including shoring strategy programs.
        • Strong understanding of Third-Party optimization, Third Party labor/use of talent and efficiency.
        • Solid understanding of technology workforce needs and capabilities.
        • Experience in workforce governance, reporting and oversight.
        • Experience identifying and implementing process improvement or continuous improvement strategies.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $135,200-$243,500.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.To see details on our outstanding benefits, visit USAA Total Rewards.Relocation assistance is not available for this position.

Keywords: USAA, San Antonio , Process Engineer -Workforce Optimization, Engineering , Castroville, Texas

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