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Sr. Application Support Engineer - Remote - 4988

Company: Benchmark IT - Technology Talent
Location: San Antonio
Posted on: June 25, 2022

Job Description:

Our direct client, a fast-growing healthcare technology firm, is seeking a Sr. Application Support Engineer to support the delivery of product- and service-based solutions to new and existing clients. Provide technical assistance and resolution to client reported questions and problems involving the implementation and on-going support of EZ-CAP/EDI, EZ-CARE, EZ-NET, and other products.Responsibilities:

  • Perform in-depth technical analysis and resolution on complex application issues
  • Provide SQL support; ability to write SQL queries for backend testing and managing databases
  • Act as an internal and external technical escalation point on active client tickets
  • Provide support and assistance to client account management, sales, and the technical support staff
  • Share product and industry knowledge
  • Assess and design product-specific solutions and assist with implementation and onboarding of new clients, as needed
  • Model a Client-First approach in support of Knowledge-Centered Service Methodologies
  • Promote best practices in the application of structured problem-solving skills
  • Demonstrate proficiency in communication and active listening skills
  • Accept ownership of client incident management and resolution cycle
  • Create solution articles and technical content for knowledge-based system
  • Demonstrate keen ability to manage time and balance workload assignmentsQualifications:
    • Strong technical background and knowledge of Capitation software, the healthcare industry, and advanced knowledge of EZ-CAP/EDI/NET and EZ-CARE, preferred
    • Healthcare payment and claims expertise
    • Microsoft Technical Stack: MS SQL, .Net Framework, ASP.NET, WCF/Web Services
    • Excellent oral, written and technical communication skills
    • Excellent problem solving and analytical skills
    • Ability to discuss technical subjects on a varied range of levels
    • Ability to learn and use new software, hardware, and technology
    • Excellent negotiation, interpersonal relationship and diplomacy skills
    • Excellent time management skills to manage individual tasks assigned (tickets, emails, issues, etc.) as well as support team assignments
    • Communication in a matrixed organization
    • 5+ years in healthcare operations - either from the Payer or Provider perspective
    • 5+ years in enterprise information technology
    • 4-year technical education, degree preferred (or equivalent experience)
    • 3 - 4 years of experience in a related technical support position, software development role or equivalent industry experience

Keywords: Benchmark IT - Technology Talent, San Antonio , Sr. Application Support Engineer - Remote - 4988, Engineering , San Antonio, Texas

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