Voice Network Engineer

Company: Apex Systems
Location: San Antonio
Posted on: June 26, 2022

Job Description:

Job DescriptionIf you are interested in this role, send your most up-to-date resume to Jazz at jmobley@apexsystems.comVOICE ENGINEER *LOCATED IN SAN ANTONIO, TEXAS*Responsible for Operations Collaboration Support - Cisco IP-based PBX device configuration management, CUCM system administration, Cisco UCS hardware support, software support, maintenance, security, troubleshooting. Responsible for solution design, development, integration and enhancements to meet the business needs and project requirements. Also, responsible for documenting and developing operational procedures and provides end user support.Tasks and Responsibilities --- Monitor IP based voice performance and ensure system availability and reliability--- Configure and install various telephony devices and services (e.g., phones, switches, gateways, video endpoints)--- Perform telephony maintenance and system upgrades including service packs, patches, hot fixes and security configurations--- Monitor performance and ensure system availability and reliability--- Monitor system resource utilization, trending, and capacity planning--- Provide Level 3 support and troubleshooting to resolve highly complex issues--- Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure--- Selects and implements security tools, policies, and procedures in conjunction with the company's security team using wide latitude for independent judgement.--- Acts as the primary liaison with vendors and other IT personnel for problem resolution.Knowledge, Skills and AbilitiesMinimum Qualifications--- Bachelor's Degree in Computer Science, Business Computer Systems, Management Information Systems or related field from an accredited university. OR Relative experience in system management for IP Telephony.--- Demonstrated Associate level experience with IP Telephony--- Experience with networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)--- Solid knowledge of OSI or TCP/IP models--- Hands-on experience with monitoring, network diagnostic and network analytics tools--- Experience as a Voice Administrator in a field supporting critical systems and providing technical solutions.--- Associate level telephony certification (CCNA-Voice, CCNA-Collaboration)Preferred Qualifications--- Relative experience in supporting utility construction & maintenance.--- Professional level telephony certification (CCNP-Voice, CCNP-Collaboration)

Keywords: Apex Systems, San Antonio , Voice Network Engineer, Engineering , San Antonio, Texas