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Application Support/Engineering Manager

Location: San Antonio
Posted on: October 12, 2018

Job Description:

Job Responsibilities

  • Manage the production support and maintenance of government expense and travel management systems

  • Lead a team of 3-8 support engineers, maintenance developers, and test engineers including HR functions (career development, performance management, hiring, termination)

  • Measure and report key team metrics such as availability, service levels, and velocity

  • Manage team on-call responsibilities as needed

  • Oversee production incidents including diagnoses, resolution, development of RCA's, preventative plans, and timely stakeholder communication

  • Serve as an escalation point for issues team members can not directly address and locate resources external to the team to assist with resolution

  • Regularly review and improve application monitoring

  • Assess team activities, identify opportunities for automation, and implement automation solutions

  • In conjunction with the product owner, prioritize production defects and oversee the development and testing of fixes and enhancements

  • Set high team expectations for rigor, transparency, product expertise, and technical expertise

  • Help maintain the correct division of roles and responsibilities across production and non-production environments

  • Become familiar with the contractual obligations associated with the product line and strive to maintain full compliance

  • Work collaboratively with peer software engineering managers to produce the best overall outcome

  • Apply agile engineering practices as appropriate
    Job Requirements

    • 8 years of experience of some combination of application support, incident management, software development, software testing, and/or project management

    • 3 years of people management experience preferred

    • Ability to lead the identification and resolution of complex system issues

    • Experience in these technologies, or technologies like these, would be helpful: Oracle 12c, Weblogic, Java, Tibco BusinessWorks, Linux, Ping Identity, CA APM

    • Excellent communication skills, including the ability to summarize complex technical issues for non-technical audiences

    • Prior experience in an environment using scrum/agile practices is helpful

    • Disciplined approach to tracking and following through on action items in a timely way

      Keywords: CARLSON WAGONLIT TRAVEL, San Antonio , Application Support/Engineering Manager, Engineering , San Antonio, Texas

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