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Third Party Relationship Management Lead

Company: USAA
Location: San Antonio
Posted on: May 23, 2020

Job Description:

Purpose of JobWe are currently seeking a talented Third Party Relationship Management Lead for the San Antonio Home Office I or Remote.Enables USAA's third-party risk management/procurement strategies and program pillars of managing risk, strengthening operational efficiency, driving Enterprise value, and delivering exceptional customer experience through effective relationship management of multiple third-party relationships. Understands the relevant operational risks and regulatory compliance requirements of the business processes outsourced to the third party. Primary duties are focused on Third-Party Risk Management Lifecycle Process responsibilities for planning, risk assessment and due diligence, contract negotiations, on-going monitoring, and termination. Partners with the third-party risk management and procurement operations, CoSA leadership, and various support partners to build and enable business strategies, justify utilization, identify and select providers and effectively monitor and manage compliance with applicable policies and regulatory requirements, adherence to USAA policy, standards, procedures, reporting requirements, service level objectives, etc. This job resides in a line of business or a staff agency (CoSA) and requires continuous engagement and collaboration with other third-party roles as defined by the policy (i.e., Category Managers) within the CoSA's operating environment.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For--, and we've ranked among Victory Media's Top 10 Military Friendly-- Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.USAA Careers - Award Winning Workplace (17 seconds)USAA Careers - World Class Benefits (31 seconds)Responsible for effective and compliant management of multiple third-party relationships high or critical inherent risk that could cause the Enterprise to face significant risk if the Third Party fails to meet expectations.Leverages extensive knowledge of industry laws and regulations along with approved USAA third-party risk management and procurement policies, standards, processes and controls, technology and tools, etc. to identify, measure, document, mitigate, and manage existing and emerging risks while diligently monitoring third-party relationship compliance with USAA and regulatory requirements.Responsible for driving execution of required on-boarding activities ensuring third-party providers have required access to appropriate USAA systems, facilities, on-line resources, training, etc., with support from Procurement, Information Security, Compliance, etc. Ensures termination of relationships including removal of system and physical access to USAA assets as well as coordinating transition to in-house functional area or on-boarding of an alternate third-party.Executes the Inherent Risk Questionnaire (IRQ) process to assess risk profiles of third-parties and ensure effective application of appropriate rigor to manage risks through the duration of the relationship.Manages long and short-term third-party strategy and relationships to support attainment of CoSA and Business Relationship Owners objectives and goals. Interacts with senior leadership for purpose of developing and implementing integrated and collaborative resource planning strategies.Partners with first-line of defense (i.e., Business Risk and Control Advisors) and second-line of defense partners (i.e., Risk, Compliance) to develop, implement and monitor operational controls that enable effective management and deliver expected performance from integrated business processes (end-to-end USAA and third-party execution).Ensures contract documentation accurately reflects products/services provided via assigned third-party relationships and monitors third-party's ability to deliver against contractual requirements and service level agreements. Supports the development of key performance indicators for the relationship. Monitors third-party relationships for Member complaints and levels of Member satisfaction. Reconciles and ensures payment of third-party relationship invoices, purchase orders and spend management.Influences effective collaborative partnerships with third-party suppliers and internal clients. Leads management routines and documents conversations between USAA stakeholders and third-party relationships to gain alignment of approach to compliance with new or changing logs and regulations, strategic direction and road maps, risk appetite, etc.Drives Enterprise value through analysis of the strategic objectives of sourcing a product / service to a third-party and evaluating the alignment with broader CoSA and Enterprise objectives; develop projections of future demand related to third-party relationships based on expertise in business, industry, and other trends.Provides thought leadership that will build and drive the third-party agenda. Champions the broader functions within the organization by demonstrating an understanding of the sourcing solutions business model and works as an advocate in the Enterprise.Understands team dynamics and promotes the development of team relationships. Serves as a mentor to others.Consults on metrics, tools, and processes to optimize sourcing and supplier value and works collaboratively with business partners/COEs to prioritize and drive implementation.Follows written risk and compliance policies and procedures for business activities.MINIMUM REQUIREMENTSBachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree8 or more years of relevant supply chain management, vendor/third-party risk management, or operations experience in financial services, information technology, or related industry4 or more years of experience with relevant regulatory compliance, industry regulations and regulatory data sources such as Office of the Comptroller of the Currency (OCC), Federal Reserve Board, Consumer Financial Protection Bureau (CFPB), etc.Subject -matter-expert knowledge of relevant business process(es) and regulatory compliance requirementsSubject-matter-expert knowledge of supply chain managementAdvanced knowledge of budget controls and project managementExperience analyzing and interpreting dataStrong communication skills with proven ability to drive solutions across all organizational levelsStrong attention to detail in third-party relationship managementStrategic and operational planning experience*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.PREERRED EXPERIENCEExtensive prior TPRM (Third Party Risk Management), VRM (Vendor Relationship Management), SD (Service Delivery-e.g., servicing/call center), Supplier Management or Contracting/Sourcing deep expertise.Deep experience in at least one of the following areas: contracting, supplier sourcing, supplier governance, risk and control, management of external suppliers or service provider/ outsourced provider leadership.Strong understanding of risk and compliance and regulations/regulatory requirements as related to Third Party Supplier Management.Demonstrated leadership establishing partnerships to ensure effective planning and collaboration on Third Party Risk Management related matters and coordination between various risk functions (privacy/compliance/information security/service continuity, etc).Direct experience quantifying and communicating through the use of Risk and Control framework, inherent and residual risks and KRI/KPI's, the impact of Third-Party Risk to multiple organizations and control partner groups.Direct experience guiding and consulting business and managers responsible for third party supplier relationships.Demonstrated Change Agent and CommunicatorThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement) or must have manager's approval prior to posting.Last day for internal candidates to apply to the opening is 5/24/20 by 11:59 pm CST time. SDL2017

Keywords: USAA, San Antonio , Third Party Relationship Management Lead, Executive , San Antonio, Texas

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