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Offering Manager (Product Manager), 24/7 Connected Services - Anywhere in U.S. or Canada

Company: KONE
Location: San Antonio
Posted on: October 18, 2020

Job Description:

KONE, founded in 1910, is one of the largest, award-winning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big!

The Offering Manager, 24/7 Connected Services is responsible for profitably accelerating our maintenance contract pull-through.

Can be located anywhere in the United States or Canada!


  • Own the end to end financial results of the 24/7 Connected Services offer in the Americas:
  • Responsible for the specification, external and internal value propositions, targeting and pricing strategy, promotion, pilot execution in North America, education and support of the front lines to deliver business objectives of number contracts sold (installed) at target price(s) through Service, Modernization and New Equipment Business.
  • Leverage internal and external resources to develop comprehensive internal and external sales and operations tools.
  • Closely collaborate with North America sales and operations leader on incentives to drive performance.
  • Strongly advocate for North America customer needs and collaborate with global service design, NSS (New Service Solutions) and KTI (Kone Technology & Innovation) leaders on required improvements of 24/7 Connected Services offering capabilities for the Americas to achieve 75% LIS (Lifts in Service) coverage by end 2023.
  • Report on performance to all levels to inform and drive behavioral results. Closely monitor and adapt to existing and developing competitive threats.


    • Bachelor's Degree, Master's Degree a plus
    • Minimum 10 years in the building industry (Vertical Transportation, Lighting, HVAC, Building Automation and/or Energy Management)
    • Offer management experience (responsible for product specification, volume and price results in the marketplace)
    • P&L experience (sales and operations management)
    • Practitioner of extreme ownership; disciplined, driven, strategic, creative, results oriented professional
    • Highly skilled influencer of internal players. Strong collaboration, communication and presentation skills with general management, sales, operations and product development professionals.
    • Highly skilled influencer of external players. Understands the various interests, business objectives and pain points of all "customers" in buildings
    • Strong practitioner of market segmentation, targeting and pricing strategy to drive price, volume and share

      *Applicant must be currently authorized to work in the United States on a full-time basis.

      We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.



      At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.


Keywords: KONE, San Antonio , Offering Manager (Product Manager), 24/7 Connected Services - Anywhere in U.S. or Canada, Executive , San Antonio, Texas

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