Chief Operations Manager
Company: ExecuNet
Location: San Antonio
Posted on: January 13, 2021
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Job Description:
The company is looking for a Chief Operations Manager to support
the Defense Health Agency (DHA) Military Health Services (MHS)
Enterprise Information Technology Services Integrator (EITSI)
program.The DHA MHS EITSI program is a critical program to
modernize, standardize and optimize the Defense Health Agency's IT
infrastructure by establishing an Enterprise IT Services (EITS)
environment using a Multisourcing Services Integrator (MSI)
approach.The services integrator will manage the EITS environment
and assist the government in providing oversight of the Service
Providers (SPs) for the benefit of the DHA, MHS, and mission
partners. The EITSI will provide independent end-to-end
accountability through coordination and validation of IT services
delivered by separately contracted SPs. The EITSI will also deliver
Service Desk and Global Operations (Network Operations Center,
Performance Management) services to DHA.The IT infrastructure and
operations framework will support a global data communications
network, and enterprise services infrastructure, including data
center(s), server hosting, and end-user platform capabilities
enabling more than 150K military personnel to support the continuum
of health services.Primary Responsibilities* Expert in development
and execution of business and financial solutions.* Experience in
providing incident response and problem management* Expert in
ServiceNow platform* Experience in providing infrastructure and
operational leadership* Expert in business process, portfolio
management, capital planning and investment/budgetary control.*
Ensure seamless operations between various infrastructure
components in a complex architectural environment* Provide
technical leadership in operational policies and procedures* Expert
in governance frameworks and organizational decision-making
models.* Ensure infrastructure SLAs are being met and ensure action
plans are in place to monitor KPIs* Implement operational best
practices to align with specific business needs* Attention to
Detail - is thorough when performing work and conscientious about
attending to detail.* Advisor to senior leadership on business and
financial aspects of the program.* Customer Service - works well
with clients and other vendors in achieving mission success and is
committed to providing quality products and services.* Strong
Communication Skills - be able to expresses key ideas and obtain
tangible feedback from cross-functional team members and
stakeholders.* Critical Thinking and Problem Solving - identifies
risks and problems, and be able to conduct qualitative and
quantitative analysis to generate and evaluate alternatives and to
make recommendations.* Familiarity with organizational change
management* Demonstrates a high degree of customer service and team
work* Knowledge of Agile/Scrum concepts* Knowledge of ITIL
conceptsBasic Qualifications* Bachelor's degree and 10+ years'
relevant experience or a Master's degree and 8+ years' relevant
experience.* Provide a wide-range of business and financial
expertise for shaping and achieving strategic vision, operational,
and tactical goals.* Experience in managing large Enterprise IT
infrastructure operations including implementation of ITIL best
practices.Preferred Qualifications* Master's Degree in Information
Technology, Computer Science, Information Systems, or related
field* Experience managing firm fixed price task orders and
performance-based contracts* Knowledge of Health IT technology
including Electronic Health Records.* Experience with Service Desk
support and operations* ITIL v4 Foundation Certification
Keywords: ExecuNet, San Antonio , Chief Operations Manager, Executive , San Antonio, Texas
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