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Director, Bank Operations-SCRA (Remote Work Available)

Company: United Services Automobile Association
Location: San Antonio
Posted on: February 23, 2021

Job Description:

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Coronavirus (COVID-19), we're leveraging our digital capabilities to ensure we can continue to connect to top talent. Click here to learn more. Welcome to a Banking career
where you make a difference every day. Service Loyalty Honesty Integrity Director, Bank Operations-SCRA (Remote Work Available)

  • Diversity and inclusion - We work together to create an environment that welcomes diverse perspectives and talent.
  • Corporate responsibility - Our corporate responsibility programs share a common purpose of giving back to the military community.
  • Balance and wellness - Our benefits help you live your life to the fullest while balancing work and personal goals.
  • Educational opportunities - We foster a culture of learning, inspiring you to further develop your skill set and education. Director, Bank Operations-SCRA (Remote Work Available) Location San Antonio, Texas Job ID R0055880 Purpose of JobWe are currently seeking a talented Director, Bank Operations-SCRA for the San Antonio Home Office II/III or 100% Remote Work Location Available.

    Directly manages resources and operations for a designated process or program within Bank Operations including but not limited to Disputes, Credit Cards, Deposits, and/or Underwriting for the attainment of business goals and objectives. Fosters collaboration and leads employees and teams to achieve a shared member service vision. Proactively identifies and leads improvements to products, processes and delivery of service. Organizes and leads the execution of operational and strategic business plans.Job Requirements About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For--, and we've ranked among Victory Media's Top 10 Military Friendly-- Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses--to apply. USAA Careers - Award Winning Workplace (17 seconds) USAA Careers - World Class Benefits (31 seconds)
    • Identify and manage existing and emerging risks that stem from business activities and the job role.
    • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
    • Follow written risk and compliance policies and procedures for business activities.
    • Directs retail banking department resources across all units to achieve service and relationship goals. Includes leading internal employees, contractors and managing third party vendor relationships.
    • Maintains knowledge of relevant Banking regulatory environment to ensure compliance across areas of responsibility. Manages risk issues and provides strategies for mitigation to minimize business impact.
    • Identifies, develops, and recommends improvements to bank products, processes and service delivery performance goals/objectives across all channels that provide efficient operations, increase productivity and align to functional objectives.
    • Monitors and analyzes production of retail bank products, retail bank process efficiencies and bank member interface systems to maintain effectiveness and develop strategies for improvement, growth and increased member satisfaction.
    • Develops and executes business plans, budgets, and forecasts based upon enterprise and Bank operational plan and vision.
    • Leads functional projects, programs, and initiatives for retail banking products and improvements on end to end processes which may include fraud, risk and compliance. Communicates project plans and organizes and champions related changes by eliminating roadblocks to successful implementation.
    • Ensures that retail bank product operations are efficient in terms of resources and effective in terms of meeting member, organizational, fraud, compliance and regulatory requirements.
    • Builds and manages a team of people leaders and professionals by recruiting, training, coaching, and developing and managing performance. Minimum Education:
      • Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree. Minimum Experience:
        • 8 years of related experience in bank operations to include end to end processes for retail banking products such as credit, consumer loans, payments and settlements.
        • 3 or more years of direct team lead or management experience.
        • Extensive experience in end to end process such as credit, loan booking, payments, settlements, and other banking processes.
        • Extensive experience Banking regulations such as Bank Secrecy Act (BSA), Anti-Money Laundering, Bank Information Security Program, Reg E, Reg CC and Reg D.
        • Experience developing and executing business plans, budgets, and forecasts in a highly regulated environment.Preferred Experience:
          • 4+ years of experience in a financial services business directly supporting military benefits operations
          • 2+ years of experience leading a military benefits operations team
          • Expert working knowledge of SCRA, MLA, and State military benefit regulations
          • Experience working with regulatory agencies
          • Strong working knowledge of credit card and consumer lending products
          • Proven proactive problem-solver, identifying efficiencies, problem areas, or potential improvements supporting key business objectives
          • Strong written and verbal communication skills with the ability to present to all levels of management
          • Strong ability to work independently, while building and maintaining cross functional relationships
          • A self-starter who easily identifies gaps and process improvements, effectively escalating and making the tough calls when neededThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals. USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers. Relocation assistance is notavailable for this position. Get personalized job alerts by completing the fields below, adding your selections and then clicking "Sign Up." Email Address Interested In Category Location USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, click here for English / Spanish . For USAA's Affirmative Action and EEO statement, please click here . Furthermore, USAA makes hiring decisions compliant with the Fair Chance Initiative for Hiring Ordinance (LAMC 189.00). USAA provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email HumanResources@usaa.com or call 1-800-210-USAA and select option 3 for assistance.

Keywords: United Services Automobile Association, San Antonio , Director, Bank Operations-SCRA (Remote Work Available), Executive , San Antonio, Texas

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