At Home Operations Manager

Company: Action Behavior Centers
Location: San Antonio
Posted on: November 23, 2021

Job Description:

At Home Operations ManagerAction Behavior Centers - ABA Therapy for Autism, a fun and fast-growing behavioral therapy provider, is looking for a professional, energetic, organized, and driven individual to lead a team of committed professionals and help drive access to care for At Home patients in San Antonio, Texas. This position will require the selected candidate to work from home and in the field relying on personal transportation.If you're looking for an opportunity to make a difference, you aren't afraid of hard work, and you get an emotional lift from seeing a patient realize their potential, the At Home Operations Manager role could be for you. Please make sure your application (i.e. cover letter) reflects this! You can learn more about Action Behavior Centers at .Benefits:Mileage reimbursement.Professional development and extensive growth opportunities.Health, vision, and dental benefits starting day one of employment.Paid time off (10 days of PTO + 2 day of flex PTO + 12 days of paid holidays + up to 10 days of Covid-relief PTO).Annual bonus based on performance + annual merit-based raises.Optional life insurance.Optional short term disability insurance.Optional pet insurance.Maternity/Paternity bonus upon return to work.401(k) retirement plan with 2% company match after 60 days.After-work voluntary team events.Free Lunch Fridays and themed Fridays!Complimentary Headspace subscription.Complimentary DoorDash Dash Pass subscription.Management that is responsive, supportive, and promotes a strong company culture.An expense account to help reinforce teammate performance.A fun work environment that is based on positive reinforcement and culture formationSkill-set:You're a smart self-starter and you hold yourself accountable-you can represent the ABC brand in the field with minimal supervision.You are a charismatic leader who knows how to encourage teammates when they're struggling and inspire staff on both good and bad days.You like to have fun at work.You are compassionate with a high EQ - we work with kids with developmental delays and their families.You are a driven go-getter who wants to move up and grow with our ever-expanding company.You are naturally approachable and level-headed. People like working with you because you know how to have fun while you're crushin' it.Strong and fluent oral and written communication.Extremely detail-oriented - you minimize mistakes because you care about getting it right.You like to work really hard - you aren't watching the clock for quittin' time because there is always more than needs to be done, and you like that.You have a familiarity with healthcare insurance and basic insurance jargon.You have experience managing a large team of professionals, ideally working in the field across a geographic area.Responsibilities:Respond promptly to all inquiries for At Home Applied Behavior Analysis therapy (ABA) for patients ages 18 months to 12 years.Use your sales and empathy skills to demonstrate that ABC is the provider of choice.Manage the onboarding process: verify insurance eligibility, compile and maintain confidential medical documents, visit prospective patient homes to ensure they have appropriate therapy space, assign BCBA caseloads, and schedule assessments.Supervise the efforts of up to six Board Certified Behavior Analysts (BCBAs) and their teams of up to nine Registered Behavior Therapists (RBTs).Hire, coach, and develop teammates. Hold them accountable for their performance and help them achieve their career objectives.Satisfy key performance indicators (KPIs) including net patient adds, therapist retention, and patient utilization.Manage your budget.Sustain an awesome work culture that stimulates teammate enthusiasm, collaboration, and rapport between colleagues. Coordinate quarterly happy hours, employee engagement projects, staff reinforcement programs, monthly team meetings, and whatever else you know will build team morale.Become an advocate and liaison between your team and executives.Maintain inventory.Conduct regular staff evaluations with BCBAs.Put out fires with tact and professionalism.Ensure families and teammates have everything they need to maximize patient outcomes.Requirements:Really smart and really nice - lots of brains AND personality.5+ years of administrative or operational management, or related experience.Undergraduate or Masters degree from a strong program.Reliable transportation and suitable workspace at your home.TO APPLY:Please write a short, customized cover letter.Please upload your cover letter and resume in a .PDF format.Please, no phone calls to our busy centers.Location: Work from your home, in patient homes, and in ABC clinics in the listed city.Reporting: The At Home Operations Manager will report to the Regional Director of Operations until the At Home program is large enough to install an At Home Group Operations Manager.Salary: $65,000.00 to $80,000.00/year commensurate with experience, plus monthly incentive bonuses for outstanding KPI performance.Job Type: Full-time

Keywords: Action Behavior Centers, San Antonio , At Home Operations Manager, Executive , San Antonio, Texas