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Onboarding Experience Manager, Sales Enablement (Remote)

Company: SmartRecruiters
Location: San Antonio
Posted on: January 16, 2022

Job Description:

Company Description

SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success-including brands like Bosch, LinkedIn, Skechers, and Visa-using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you're taken care of. Our inclusive office environment welcomes and respects all.

Job Description

We are seeking an Onboarding Experience Manager to join our Operations team who will focus on designing, analyzing, and optimizing the role-based onboarding experience for all new go-to-market (GTM) employees. This role will be responsible for building and maintaining a consistent, measurable, and enjoyable approach for joining our Revenue Organization that provides all key training, tools, and assets to ramp employees efficiently and effectively. This role will be focused on ensuring every Revenue Org employee feels well supported, warmly welcomed, and has foundational knowledge to contribute to the business.

What You'll Deliver:

  • Own, design, and lead the new hire experience in areas of all things onboarding post week one corporate new hire onboarding for the Revenue organization.
  • Partner with leaders and SMEs across the business to define, develop and execute an inclusive enterprise-level onboarding program by role.
  • Manage milestones, checkpoints, and certifications of new hires, while maintaining a close partnership and frequent communication with new hire managers and key stakeholders on new hire performance during onboarding.
  • Identify opportunities for improvement to the employee experience by implementing continuous enhancement based on researching onboarding assessments, industry best practices, data-driven analysis, and workforce sentiment.
  • Develop and deliver new hire learning strategies and curriculum in alignment with organizational priorities and leverage facilitation skills to deliver high-impact, effective, and engaging live and on-demand learning.
  • Participate in pre-boarding activities through communications and scheduling to create a seamless transition from corporate onboarding to 'Revenue Org' onboarding.
  • Respond to the needs of the overall onboarding experience by being the main point of contact for all stakeholders.
  • Execute onboarding reports, track, validate, and manage new hire progress against key certification.
  • Track and report on key metrics to measure the effectiveness and impact of the new hire experience.


    • 3 or more years of Sales Enablement, Onboarding, Human Resources, Learning & Development, Operations, or related fields within HR or Operations
    • 3 or more years in program implementation, process improvement, or change management
    • Proven track record of being a "doer" and enjoys getting things done
    • Cares deeply about seeing others grow and succeed
    • Ability to thrive in the unknown and show a capacity to balance multiple priorities at once
    • Analytical and data-driven - can define critical metrics and measure progress/success for your initiatives
    • Comfort dealing with ambiguity
    • Passionate about modern approaches to learning. Experience with virtual training, microlearning, personalized learning journeys, learning reinforcement are a major plus.

      Additional Information

      SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Keywords: SmartRecruiters, San Antonio , Onboarding Experience Manager, Sales Enablement (Remote), Executive , San Antonio, Texas

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