Crisis Manager Business Resiliency - San Antonio Texas
Company: PenFed Credit Union
Location: San Antonio
Posted on: May 16, 2022
Are you looking to take your career from good to great? As an
employee of PenFed, every day is an opportunity to thrive, and be
part of a team working to ensure our organization is providing
world class service to our members, employees, and our communities.
We exist to help our members realize their full potential, educate
and encourage their dreams, and make every effort to follow our
mission and help our members "do better." Joining PenFed is more
than being an employee; it's about being a part of the PenFed
PenFed is hiring a Crisis Manager Business Resiliency at one of the
following locations: McLean, Virginia; Omaha, Nebraska; or San
Antonio, Texas. The purpose of this position is to support
regulatory compliance and administrative Business Resiliency. The
incumbent will assist with various internal programs such as
Business Continuity Management (BCM), Disaster Recovery, Enterprise
Incident Management, and Third-Party Risk Management. Key functions
for this role include Integrated Program Plans, Program Exercises,
Enterprise Crisis and Incident Management Program including
enterprise resiliency training and incident response.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. This is not
intended to be an all-inclusive list of job duties and the position
will perform other duties as assigned.
- Influence the second line of defense to align the
organization's resiliency, risk appetite, and support PenFed
Business units and Credit Union Service Organization CUSOs.
- Support and backup the leaders of Enterprise Business
- Monitor business continuity, pandemic, crisis communication
program templates and playbooks, reports, Key Risk Indicators
(KRI), Key Performance Indicators (KPI), training materials, and
other supporting documentation.
- Implement technology and business recovery exercises.
- Facilitate and monitor simple to complex enterprise-wide
exercises and track risks, enterprise program gaps, and
- Monitor and support Enterprise Incident Management (EIM)
program and the supporting education, processes, training,
exercises, reports, and documentation for the Threat Assessment
Team (TAT), Disaster Recovery Team (DRT), and regulatory
- Facilitate Business Resiliency Plans, Enterprise Incident
Management Plan (EIMP), playbooks, Crisis Management Communication
Plan, Pandemic Plan, and PenFed member disaster recovery plan
- Manage EIM processes through leadership during all incidents,
including daily on-call support, leading Threat Assessment
Team/Disaster Response Team and ever bridge calls, documenting and
distributing meeting minutes, remaining on-call during incidents to
provide monitoring and support, and coordinating the distribution
of resources, supplies, and other necessary items.
- Support preparation of requested third-party vendor audits,
internal audit, regulatory examiner materials, and lead with
auditors and examiners.
- Maintain BCM and enterprise incident management program
tools.*This role is responsible for ensuring business
An equivalent combination of education and experience is
- Bachelor's degree, preferably in business management or
- Minimum of eight (8) years' experience in the fields of
Business Resiliency Management, Crisis and Incident Management,
- Minimum of three to five (3-5) years' experience with
- Minimum of three to five (3-5) years' experience in managing
corporate crisis management programs.
- Strong written and verbal communication skills.
- Proven ability to work in a fast-paced and decentralized
- Proven ability to balance multiple priorities, adapt to
constantly changing business environment, work independently, drive
projects to completion, and meet deadlines in a fast-paced
- Demonstrate abilities in problem-solving and analysis
identifies issues, analyze information to assess root cause and
relationships, risks, and potential risk responses. Proven ability
to synthesize complex data into concise recommendations and reports
to senior management.Supervisory Responsibility
- This position will not supervise staff.Licenses and
- Certification in CBCP or similar resiliency field.
- PMP certification encouraged.Work Environment
While performing the duties of this job, the employee is regularly
exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate
noise and the ability to lift 25 pounds.*
Ability to travel to various worksites and be on-call may be
required. This position is an on-call role with support during
evenings, weekends and holidays will be required.
Special Message Regarding COVID 19
PenFed is continuing to hire and train exceptional individuals to
help us serve our 2 million members both here and around the world.
In light of the current situation with novel coronavirus
(COVID-19), we have modified our hiring, onboarding, training, and
deployment protocols in order to comply with current local and
state guidance around social distancing.
Established in 1935, PenFed today is one of the country's strongest
and most stable financial institutions with over 2 million members
and over $26 billion in assets. We serve members in all 50 states
and the District of Columbia, as well as in Guam, Puerto Rico and
Okinawa. We are federally insured by NCUA and we are an Equal
Housing Lender. We are available to members worldwide, via the web,
seven days a week, twenty-four hours a day.
We provide our employees with a lucrative benefits package
including robust medical, dental and vision plan options, plenty of
paid time off, 401k with employer match, on-site fitness facilities
at our larger locations, and more.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies
which will not discriminate or permit harassment or retaliation
against a person because of race, color, creed, age, sex, gender,
gender identity, gender expression, religion, national origin,
ancestry, marital status, military or veteran status or obligation,
the presence of a physical and/or mental disability or medical
condition, genetic information, sexual orientation, and all
statuses protected by applicable state or local law in all
recruiting, hiring, training, compensation, overtime, position
classifications, work assignments, facilities, promotions,
transfers, employee treatment, and in all other terms and
conditions of employment. PenFed will also prohibit retaliation
against individuals for raising a complaint of discrimination or
harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with
a disability so that they can apply for a job or perform the
essential functions of a job unless doing so causes a direct threat
to these individuals or others in the workplace and the threat
cannot be eliminated by reasonable accommodation or if the
accommodation creates an undue hardship to PenFed. Contact human
resources (HR) with any questions or requests for accommodation at
Keywords: PenFed Credit Union, San Antonio , Crisis Manager Business Resiliency - San Antonio Texas, Executive , San Antonio, Texas
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