SanAntonioTXRecruiter Since 2001
the smart solution for San Antonio jobs

Crisis Manager Business Resiliency - San Antonio Texas

Company: PenFed Credit Union
Location: San Antonio
Posted on: May 16, 2022

Job Description:


Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Crisis Manager Business Resiliency at one of the following locations: McLean, Virginia; Omaha, Nebraska; or San Antonio, Texas. The purpose of this position is to support regulatory compliance and administrative Business Resiliency. The incumbent will assist with various internal programs such as Business Continuity Management (BCM), Disaster Recovery, Enterprise Incident Management, and Third-Party Risk Management. Key functions for this role include Integrated Program Plans, Program Exercises, Enterprise Crisis and Incident Management Program including enterprise resiliency training and incident response.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

  • Influence the second line of defense to align the organization's resiliency, risk appetite, and support PenFed Business units and Credit Union Service Organization CUSOs.
  • Support and backup the leaders of Enterprise Business Resiliency.
  • Monitor business continuity, pandemic, crisis communication program templates and playbooks, reports, Key Risk Indicators (KRI), Key Performance Indicators (KPI), training materials, and other supporting documentation.
  • Implement technology and business recovery exercises.
  • Facilitate and monitor simple to complex enterprise-wide exercises and track risks, enterprise program gaps, and recommended/proposed solutions.
  • Monitor and support Enterprise Incident Management (EIM) program and the supporting education, processes, training, exercises, reports, and documentation for the Threat Assessment Team (TAT), Disaster Recovery Team (DRT), and regulatory bodies.
  • Facilitate Business Resiliency Plans, Enterprise Incident Management Plan (EIMP), playbooks, Crisis Management Communication Plan, Pandemic Plan, and PenFed member disaster recovery plan remains relevant.
  • Manage EIM processes through leadership during all incidents, including daily on-call support, leading Threat Assessment Team/Disaster Response Team and ever bridge calls, documenting and distributing meeting minutes, remaining on-call during incidents to provide monitoring and support, and coordinating the distribution of resources, supplies, and other necessary items.
  • Support preparation of requested third-party vendor audits, internal audit, regulatory examiner materials, and lead with auditors and examiners.
  • Maintain BCM and enterprise incident management program tools.*This role is responsible for ensuring business resiliency.*


    An equivalent combination of education and experience is considered.

    • Bachelor's degree, preferably in business management or operations management.
    • Minimum of eight (8) years' experience in the fields of Business Resiliency Management, Crisis and Incident Management, Disaster Recovery.
    • Minimum of three to five (3-5) years' experience with infrastructure technology.
    • Minimum of three to five (3-5) years' experience in managing corporate crisis management programs.
    • Strong written and verbal communication skills.
    • Proven ability to work in a fast-paced and decentralized environment.
    • Proven ability to balance multiple priorities, adapt to constantly changing business environment, work independently, drive projects to completion, and meet deadlines in a fast-paced environment.
    • Demonstrate abilities in problem-solving and analysis identifies issues, analyze information to assess root cause and relationships, risks, and potential risk responses. Proven ability to synthesize complex data into concise recommendations and reports to senior management.Supervisory Responsibility
      • This position will not supervise staff.Licenses and Certifications
        • Certification in CBCP or similar resiliency field.
        • PMP certification encouraged.Work Environment

          While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

          *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*


          Ability to travel to various worksites and be on-call may be required. This position is an on-call role with support during evenings, weekends and holidays will be required.

          Special Message Regarding COVID 19

          PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

          About Us

          Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

          We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

          Equal Employment Opportunity

          PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

          PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.


Keywords: PenFed Credit Union, San Antonio , Crisis Manager Business Resiliency - San Antonio Texas, Executive , San Antonio, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

San Antonio RSS job feeds