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Program Manager Lead

Company: USAA
Location: Castroville
Posted on: May 16, 2022

Job Description:

Purpose of JobWe are currently seeking a dedicated Program Manager Lead for the San Antonio, Phoenix, Tampa, Colorado Springs, Plano, Charlotte, or Chesapeake office. This is a Hybrid position, so the selected hire will need to commute into a local office a few days a week. USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results. The actual days onsite are resolved between each employee and the employee's manager.The Program Manager Lead owns the management, execution, and delivery of large-scale programs (multi-year, large cost, and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the Company/Staff Agencies strategic imperatives and to supervise program health. Works to achieve multi-year program deadlines, scope, and overall program benefits. Defines multiple program strategies based on business demand and return on investment expectations.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.Primary Responsibilities:

  • Identifies and leads existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Identifies potential new program opportunities to deliver coordinated solutions that meet multiple business partner needs.
  • Defines and maintains multiple program strategies based on business demand and return on investment expectations.
  • Works closely with project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs.
  • Directs analyses, root cause identification and development and recommendation of key work products.
  • Applies experienced knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.
  • Negotiates agreements, settles disputes equitably and diffuses high tension situations.
  • Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.
  • Responsible for developing multi-year business plan to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.
  • Mentors Program Managers in developing business strategies, identifying benefits and defining alternatives across departmental programs and across USAA programs.
  • Ensures compliance with company and regulatory policies and procedures.
  • Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
  • Adheres to governance difficulty required for work effort.
  • Drives the adoption and sustainment of changes within the organization in compliance with USAA's Organizational Change framework.Minimum Requirements:
    • Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
    • 8 years of project and/or program management experience, including experience defining a new program and/or managing large-scale projects.
    • Expert level of experience in Principles of Project/Program or Portfolio Management.
    • Experience in program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies
    • Stakeholder management and influencing skills.
    • Advance understanding of risk management policies and procedures.
    • Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles.
    • Extensive experience developing, maintaining, and reporting on large cost project/program budgets.
    • Strong business acumen and/or demonstrated learning agility to quickly increase business expertise.Preferred Experience:
      • Expert knowledge of project management tools and methodologies.
      • Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (i.e., Waterfall and Agile).
      • Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.
      • Experience leading complex projects with significant number of deliverables including information technology and dependencies across organization, working within defined scope and budgets with aggressive timelines.
      • Foundational understanding of risk management policies and procedures.
      • Project Management Professional (PMP) Certification.Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800.00 - $192,300.00 *(this does not include geographic differential it may be applied based on your work location). Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Shift Premium: will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.Please click on the link below for more details.USAA Total RewardsRelocation assistance is not available for this position.

Keywords: USAA, San Antonio , Program Manager Lead, Executive , Castroville, Texas

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