SNOW / ServiceNow Event Manager Administrator/ Developer (100% remote)

Company: CGS Business Solutions - INC 5000 Company
Location: San Antonio
Posted on: May 16, 2022

Job Description:

CGS Business Solutions is committed to helping you, as an esteemed IT Professional, find the next right step in your career. We match professionals like you to rewarding consulting or full-time opportunities in your area of expertise. We are currently seeking Technical Professionals who are searching for challenging and rewarding jobs for the following opportunity: Our National Financial client is looking to hire a dynamic and passionate SNOW / ServiceNow Administrator / Developer to support their Application Performance & Reliability reporting to Enterprise Applications Support team based in PA in a full-time (100% remote) capacity. The experienced ServiceNow Event Manager Administrator/ Developer will help administer, configure and monitor the ITOM and Event Management SNOW modules. You will assist in creating business alert and event rules scripts that allow help mapping infrastructure to the applications and services to assess (business) impact to services within SNOW of the systems being monitored so that they can communicate and escalate the right remediation action taken. This understanding allows for the assessment and impact of changes on existing functionality and future upgrades. Where You're Located: 100% remote. QUALIFICATIONS Minimum 2 years of experience developing / administration and configuration/DevOp of ServiceNow (SNOW) Platform and applications. Experience creating alerts in Kibana, Elasticsearch API Integration and/or CI/CD (familiarity with continuous integration (CI/CD), code versioning tools such as Git and utilize Agile principals) Strong ITOM experience, specifically Event Management module and any experience with other modules such as ITSM, CSM, ITBM, ITAM, Security Operations, and/or GRC. Good familiarity with creating and configuring Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting when necessary. Have built ServiceNow Event Management rules/workflows for Elasticsearch, Solarwinds, New Relic, and other server/database platforms. Strong experience with root cause analysis and problem management Understanding of SNMP traps and MIBs/OIDs Some ability or desire to learn how to modify and create server-side object-oriented JavaScript, JSON, Regular Expressions (RegEx) Experience automating repeatable tasks using one or more scripting languages such as PowerShell, Bash or Python. Experience using Postman or other methods to exercise rest API. Proficient with SQL. And good understanding of database and networking concepts. Previous experience with upgrades such as Jakarta, London, Madrid, Paris, Rome, San Diego Collaborate with multiple business units on technology and business flow, and ability to clearly communicate with team, SME and leadership Familiarity experience with Incident Management and Change Management workflows Problem-solving and analytical abilities, strong customer service and interpersonal skills. Experience with Agile software development lifecycle tools such as Jira or Azure DevOps Work efficiently within a highly collaborative team environment with the ability and desire to write clean and clear documentation Bachelor of Sciences Degree or equivalent years of experience Certifications highly preferred: ServiceNow Certified System Administrator; ITIL v3 Foundation or higher certification. Received any training on: ServiceNow Fundamentals, ServiceNow Event Management Fundamentals, ServiceNow Certified Implementation Specialist --- Event Management, ServiceNow Health Log Analytics Fundamentals, Configuration Management Database (CMDB) Fundamentals Responsibilities Configure and implement ServiceNow solutions using scripting as well as leveraging all appropriate components offered by ServiceNow to meet specific business needs Develop user interface elements for Web-based applications based on program specifications using JavaScript Perform analysis, development and automation of various ITSM processes, including Incident Management, Change Management, Asset Management, Service Request and Configuration Develop workflow customizations and perform quality assurance testing and user acceptance testing Loading of the data into ServiceNow using import sets Development and customization of Service Catalog Items and Workflows Write and develop complex transform scripts in transforming the data into the SNOW database Maintain, update and enhance ITSM/ITOM environment including Incident, Request, Problem, Change and Knowledge Management, Service Catalog, Service Portals, SLAs, Event Management, Discovery, Service Mapping and Integrations. Build ServiceNow Event Management rules/workflows for Elasticsearch, Solarwinds, New Relic, and other server/database platforms. Ensure critical alerts are processed and incidents are generated. Monitor health, usage and overall compliance of ServiceNow and its applications; Support performance and reliability platforms, Monitor and track the performance of the network and server. -- Participate in the implementation and configuration of various ServiceNow products to increase the adoption of the ServiceNow platform. Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform. Understand IT and business requirements with ability to develop, test, deploy improvements, and update workflows based on requirements. Manage and administer lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB. Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting when necessary. Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow. Participate in Agile Scrum meetings including sprint planning---s, backlog grooming---s and retrospectives during two-week sprints About CGS Business Solutions: CGS specializes in IT business solutions, staffing and consulting services. With a strong focus in IT Applications, Network Infrastructure, Information Security, and Engineering. CGS is an INC 5000 company and is honored to be selected as one of the Best IT Recruitment Firms in California. After five consecutive Fastest Growing Company titles, CGS continues to break into new markets across the USA. Companies are counting on CGS to attract and help retain these resource pools in order to gain a competitive advantage the rapidly changing business environments.

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