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Field Account Manager, Great Lakes (Remote)

Company: Endicia
Location: San Antonio
Posted on: June 25, 2022

Job Description:


Auctane ( Endicia) has a great opportunity for a talented Field Account Manager (FAM) for the Great Lakes Territory (OH MI PA) who is excited to grow their eCommerce career. Endicia provides solutions to help eCommerce customers solve mission-critical challenges; you will solve problems that matter. The FAM partners with our internal Business Services team to successful manage all client needs and implement unique solutions for customers.

We are looking to raise the bar; if you have shipping Industry (small package) and tech experience (preferably eCommerce), a commitment to learning new skills, supporting your teammates, and a passion for getting ahead of the 'herd.' Come join the Auctane team-the leader in eCommerce!

This is a remote position and the optimal locations are; Chicago IL, Cleveland/Cincinnati/Columbus OH, Detroit MI or Philadelphia/Pittsburg PA areas. This territory covers OH, MI and PA.

Team Overview

The Field Account Management Team is a growing and highly qualified team of sales representatives that drives existing client growth within an assigned portfolio. The team helps leading eCommerce sellers fulfill their products to their buyers using the most efficient and economical path.

Company Perks

Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, unlimited PTO, Educational Reimbursement, Commuter benefits, Discount programs, and Inventor patent bonuses.

Every day, the complex challenges of global shipping and logistics bring growing pains that fast-growing online brands struggle to negotiate. Getting products into the hands of customers quickly and affordably is a challenge for most. At Auctane, we serve and champion these merchants every day. Our software stack solves shipping and logistics problems that arise as merchants scale, so they can focus their time, energy, and resources on what matters most.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.


Primary Objectives:

  • Manage an assigned book of business.
  • Reduce managed account churn.
  • Build strong internal and external customer relationships.
  • Be an industry expert and advocate.
    Essential Position Duties (typical Monthly, Weekly, Daily Tasks)
    • Manage an assigned book of business.
    • Annually increase portfolio revenue.
    • Prepare an annual strategic plan for each managed account noting risks and opportunities
    • Conduct quarterly QBR's with assigned managed accounts.
    • Introduce upgrades and new features where applicable.
    • Reduce managed account churn.
    • Take ownership of the customer experience post-sales.
    • Develop multi-layered relationships within the account.
    • Be available for all client needs.
    • Walk warehouse floors and make recommendations.
    • Build strong internal and external customer relationships.
    • Act as the key point of contact (POC) for assigned customer's day-to-day needs.
    • Track the development and success of our customers, referencing their business goals and knowing how to accurately align with them.
    • Effectively negotiate issues that may arise.
    • Be an industry expert and advocate.
    • Be a product expert and communicate the value in new products/features to assigned accounts.
    • Stay abreast of industry news, innovations, trends, best practices, and make recommendations.

      Education and/or Experience:
      • Bachelor's degree preferred.
      • Minimum of two (2) years field sales experience required.
      • Minimum of two (2) years relationship management experience.
      • Shipping and/or eCommerce industry experience desired.
        Skills And Knowledge
        • Excellent verbal and written communication skills.
        • Proven negotiation and closing skills.
        • Strong customer relationship management skills.
        • Ability to demonstrate critical thinking.
          Computer/Software/Application Proficiency
          • Working knowledge of Microsoft Office applications.
          • Salesforce experience a plus.
            Travel Requirements
            • 50% travel required.
              What Endicia provides to help you be successful in this role:
              • Corporate credit card
              • Laptop, iPhone
              • Home office monitor
              • Sales tools (, etc.)
              • Cross functional support
              • Opportunities for career growth
                Equal Opportunity Employer/Veterans/Disabled

                If you are based in California, we encourage you to read this important information about the Endicia Privacy Policy for California residents linked here .

Keywords: Endicia, San Antonio , Field Account Manager, Great Lakes (Remote), Executive , San Antonio, Texas

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