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Short Range Planning Manager - Telecommute

Company: UnitedHealth Group
Location: San Antonio
Posted on: June 26, 2022

Job Description:

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing -your life's best work.(sm) You are a thoughts based person who thrives on developing new solutions to solve tough challenges. Here, your analytical and innovative skills will help us with our mission of helping people live healthier lives. Yes, we share a mission that inspires. And we need your organizational talents and business discipline to help fuel that mission. Are you ready to analyze data and deliver bold, business-savvy ideas to impact the lives of millions? Purpose of Job: As a Manager, you will be responsible for the following:

  • Successfully direct, lead, equip and empower planners through example, oversight and development, to: -
    • Build and maintain forecasts and staffing plans to provide Operations/Business partners with the information they need to proactively hire, train, and shift staff in order to achieve service levels and financial targets
    • Communicating staffing plans, risks, and recommendations to VPs and Directors, and collaboration with these leaders to continually adjust based on changing business needs
    • Analyze inventory and performance against targets, identify causation/drivers to any unplanned results, collaborate with Long Range Planning, Finance, Operations, and other Workforce partners as needed, and determine corresponding work direction
    • Create and maintain a variety of operational reports related to FTEs, workforce metrics, membership and other key metrics You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. - Primary Responsibilities: Successfully lead teams of Business Analysts responsible to support multiple back-office Operations teams with management disciplines; responsibilities include: communicating clear direction/expectation, frequent employee feedback and development, empowering and encouraging high performance and innovation. -
      • Development of Analysts through example, oversight and coaching as they execute on Workforce fundamentals of Planning & Forecasting through:
        • Create and maintain staffing models for Operations/Business areas, which requires a complete knowledge of Ops' business objectives, inventory, and performance metrics -
        • Routinely present to and collaborate with Operations/Business partners, including VPs and Directors on staffing models, data analysis, and recommendations to improve service while reducing cost -
        • Collaborate with Workforce, Operations, and other business partners to ensure we have accurate data in our models, e.g. data feeds, root cause of data anomalies, changes to business models, special project details, etc. -
        • Collaborate with the Long Range (financial) Planning team on the budgetary process, including vendor forecasting and planning to ensure short-range and long-range plans are in alignment
        • Collaborate with Learning & Development on training classes and planned hiring
        • Develop effective/strategic business solutions through research and analysis of data and business processes to solve staffing or inventory crises/challenges, including developing innovative approaches to solve problems
        • Analyze, review, forecast, and trend complex data - creating "what if" models, identifying viable options to enable data-driven decisions that establish Business' operating model and organizational structure -
        • Work independently and have a strong business ownership, while serving as a resource to others
        • Be a Trusted Advisor measured by achieving a high level of partner satisfaction through providing training on tools, reports, dashboards, and processes to team members and management as needed, as well as being a resource to all Business Partners
        • Lead innovation and process improvement within Workforce Management, including involvement in local and national project teams as subject matter experts to improve efficiency across the organization
        • Leading efforts of innovation affecting multiple Operations Departments to drive efficiency gains that result in financial savings and improved service levels to providers and members, which includes collaboration with Operations and Workforce partners in Long Range Planning, Industrial Engineering, United Operating Model, etc. to resolve identified process or technology issues/opportunities You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
          • Associate's degree or 2+ years of experience in business/finance analysis or workforce forecasting and planning
          • 3+ years of experience working in an operations environment, preferably in a Workforce setting, to include experience with workforce management tools and/or inventory management tools and methodologies
          • 3+ years of experience with either back-office or call center transaction and production tracking applications
          • 3+ years of experience effectively leading teams and cross-functional projects
          • 3+ years of experience analyzing information from multiple data sources to identify trends and outliers for issue detection and problem resolution
          • 3+ years of experience in capacity modeling
          • 2+ years of experience in six sigma/process improvement or project management
          • 2+ years of experience communicating with, and presenting to, VPs and Directors to provide performance status and recommendations as well as collaborate for solutions
          • 2+ years of experience using advanced level of proficiency in MS Excel working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate complex formulas
          • Ability to work a flexible schedule as needed for infrequent occasions, including early hours, weekends, and holidays
          • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation Preferred Qualifications
            • Experience with MS Access with the ability to understand queries -
            • Experience maintaining an automated work routing application in a back-office environment, i.e. enterprise work router
            • Experience working with scheduling applications, e.g. IEX
            • Experience in Tableau with skills in creating adhoc reports
            • Experience in MS Visio for process flows/mapping
            • Experience in the Healthcare Industry with products and services
            • Excellent verbal and written communication skills, including proven ability to effectively present data and trend analysis, work direction, concerns regarding performance, action plans, solutions and opportunities -
            • Intermediate level proficiency in MS Word and MS PowerPoint -
            • Adaptable and able to quickly move with change while maintaining a positive attitude - To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment Careers with UnitedHealthcare. -Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do -your life's best work.(sm) Colorado, Connecticut or Nevada Residents Only: -The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected bylower 48 law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, San Antonio , Short Range Planning Manager - Telecommute, Executive , San Antonio, Texas

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