Manager on Duty
Company: Worldwide Flight Services
Location: San Antonio
Posted on: June 25, 2022
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Job Description:
Date: Jun 22, 2022Location: SAN ANTONIO, Texas, USCompany:
Worldwide Flight Services, Inc.The work of Manager-on-Duty includes
directing supervisory personnel within assigned functional area;
overseeing and advising on staffing requirements;
monitor/administer discipline/corrective action by or for
subordinates; ensuring customer satisfaction by daily feed back;
acting as liaison between first level supervisor and upper
management. Proactively monitors the work of assigned employees to
ensure that customer satisfaction, safety, security, quality and
employee relations meet or exceed standards. Manages all shift and
ongoing activities related to warehouse and develops company
personnel by performing the duties listed below, or through
subordinates as directed by the General Manager. Maintain and
control all required aspects of the operation in accordance with
the corporate security program and TSA legislation. Ensure that the
required company audit requirements are undertaken to ensure
continuity and compliance at all times. Read, understand and
clarify the implementation of the site specific security plan and
ensure that all WFS staff are issued with a relevant company ID and
that they are required to display this identity badge. Ensures they
administer practices in a fair and equitable manner, where all
employees, customers, vendors and other third parties are treated
with respect.
Required Skills
Ability to read, analyze, and interpret WFS Employee Handbook, WFS
Supervisors
Manual, applicable union contract, general business periodicals,
professional journals,
technical procedures, or governmental regulations, airline policy
and procedures
manuals.
Must understand the KPI contract obligations to our customer(s) and
be able to quickly comprehend tracking systems related to the
operation.
Familiarity with high volume warehouse buildup and breakdown,
including a functional understanding of safety, security,
anti-theft and regulatory concerns.
Ability to write reports, business correspondence, and procedure
manuals.
Ability to effectively present information and respond to questions
from groups or
managers, clients, and customers.
Ability to define problems, collect data, establish facts, and draw
valid conclusions.
Ability to interpret a variety of instructions furnished in
written, oral, diagram, or
schedule form.
Ability to lift up to 35 lbs.
Ability to operate equipment and hold necessary licensing (if
applicable).
Reports to work on a regular and timely basis.
Ability to perform specific responsibilities related to your
shift.
Required Experience
Two to five years previous management/specialist supervisory
experience in field service duties. Independent judgment and
decision-making skills required. College degree or equivalent
experience preferred. Communication skills imperative for managing
employees, completing reports, timelines and other functional
communication. Must be able to work weekends (Friday, Saturday and
Sunday), holidays and days off. Ability to read, write, fluently
speak and understand the English language.
Keywords: Worldwide Flight Services, San Antonio , Manager on Duty, Executive , San Antonio, Texas
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