Engagement Manager/Account Delivery Manager - REMOTE
Company: CyberCoders
Location: San Antonio
Posted on: June 25, 2022
Job Description:
If you are an Engagement Manager/Account Delivery Manager with
ERP implementation experience, please read on!This is a fully
REMOTE position, but you must be able to work very early East Coast
hours as we work closely with our team offshore.We are a global,
strong and continuously growing financial ERP software technology
company looking to add an Engagement Manager/Account Delivery
Manager to our team. We are looking for people who have done
complete end to end ERP implementations and now work at the senior
most customer level (C-suite) owning the engagement and looking for
business opportunities to expand our products with the customer.
Our ERP implementation projects can take from two years to five
years depending on the size and scope of the customer.You will
manage a portfolio of accounts through the full customer life
cycle: late-stage sales, onboarding, implementation, retention, and
expansion. To be successful in this role you need to have an
in-depth knowledge of the customer, effective knowledge of the
product, and extensive domain expertise.This is a highly visible
leadership role, capable of influencing and communicating with all
levels of stakeholders at customers and across our highly matrixed
organization. You have the ultimate responsibility for customer
satisfaction and success (both execution and financial) of all
projects while leading a diverse team.You are a trusted partner
with the customer and an internal champion of sustainable and
profitable growth. You must be able to get into the weeds of all
the customer projects and roll up your sleeves whenever
necessary.The ideal person comes from an ERP Software company
working on large global programs of one to five years in time and
scope.What You Will Be Doing
- Overall responsibility for customer satisfaction in the full
life cycle
- Drive the growth and profitability of accounts
- Develop and meet account plans, identify and execute on
opportunities to grow additional revenue
- Provide a proactive, strategic, consultative, and
insight-driven solutions approach to help the customer achieve
their long-term vision
- Responsible for cultivating and expanding relationships with
senior customer stakeholders
- Ensure a positive and meaningful customer experience
- Provide leadership for all internal team members: coach and
mentor
- Inspire and motivate team members, most of who are remote
- Effectively communicate - active collaborator
- Contribute to organization change by driving through internal
roadblocks and passing best practices throughout the
organization
- Consistently drive value for customers and our company
- Partner with all functions to achieve customer success
- Lead teams to produce quality deliverables with reasonable
deadlines
- Escalation point for delivery teams
- Customer advocate within the product group
- Communicate customer needs to the product team for priorities
and roadmap items
- Ability to understand and explain complex technical
solutionsWhat You Need for this Position
- Bachelor's Degree in IT/Business Administration or similar
field; Master's preferred
- 10+ years of senior client delivery experience
- Knowledge of the Software Delivery Life-cycle models and
ability to tailor as needed.
- Solid technical (functional or software engineering)
background
- Project management and consultative solutions selling
experience
- Strategic account management with a proven track record
- Proven leadership skills, trusted advisor
- Ability to collaborate and communicate effectively across a
matrixed organization
- Ability to influence and persuade stakeholders at all
levels
- Ability to manage highly pressurized situations and adapt to
rapidly changing processes and priorities
- High emotional intelligence to adapt as needed, overcome
challenges, defuse conflict and be resilient
- Strong proactive problem-solving skills, detail-oriented
- Strong critical thinking and analytical skills
- Contracts negotiation experience
- Ability to travel up to 25%What's In It for YouWe offer a
strong package and a career with a growing organization!This is a
fully REMOTE position, but you must be able to work very early East
Coast hours as we work closely with our team offshore.So, if you
are an Engagement Manager/Account Delivery Manager with ERP
implementation experience, please apply today!Email Your Resume In
Word ToLooking forward to receiving your resume through our website
and going over the position with you. Clicking apply is the best
way to apply, but you may also:Rhona.Kannon@CyberCoders.com
- Please do NOT change the email subject line in any way. You
must keep the JobID: linkedin : RK3-1648606 -- in the email subject
line for your application to be considered.***Rhona Kannon -
Principal Director - CyberCodersApplicants must be authorized to
work in the U.S.CyberCoders, Inc is proud to be an Equal
Opportunity EmployerAll qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability, protected veteran
status, or any other characteristic protected by law.Your Right to
Work - In compliance with federal law, all persons hired will be
required to verify identity and eligibility to work in the United
States and to complete the required employment eligibility
verification document form upon hire.
Keywords: CyberCoders, San Antonio , Engagement Manager/Account Delivery Manager - REMOTE, Executive , San Antonio, Texas
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