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Human Trafficking Victims Assistance Program Case Manager-Catholic Charities

Company: Archdiocese of San Antonio
Location: San Antonio
Posted on: June 25, 2022

Job Description:


Job Type




The mission of Catholic Charities is to provide for the needs of our community through selfless services under the sign of love.


Under the supervision of the TVAP Program Manager, the Case Manager's primary responsibility is to conduct intakes, coordination and provide case management to victims of human trafficking. The Trafficking Victims Assistance Program duties include, providing a holistic case management approach towards assisting international refugees and other ORR populations who are victim/survivors of severe form of trafficking.

Position Responsibilities:

* *Perform client intake screenings and conduct assessments to determine service needs, such as basic necessities, housing, safety planning, mental health services, medical and emergency dental care, referrals to immigration/legal providers, referrals to agencies that provide literacy education and/or job training, criminal
* justice system advocacy, family reunification, coordination with interpreters and/or translators, transportation, and emotional support.
* *The case manager will provide or arrange transportation when necessary to facilitate client service.
* *Assess and address safety concerns on a continual basis.
* Reviews and maintains accurate and up-to-date client file intakes, assessments, and other required paperwork.
* Participates in trainings & webinars to better equip oneself in regards to serving clients. In addition, attend continuing education opportunities that will increase knowledge of this position.
* Ensures services are delivered in accordance with agency culture, mission, vision, and values.
* Attend continuing education opportunities that will increase knowledge of this position.
* Must be sensitive to the service population's cultural and socioeconomic characteristics.
* Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others.
* Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors


* Advocacy
* Customer Service
* De-escalation
* Communication
* Results Oriented


Minimum Qualifications:

* Education/Experience
* Bachelor degree in Social Work or the equivalent of two - four years' experience in a social service environment that demonstrates sensitivity and appreciation for diverse cultural populations.

* License and Credentials
* Reliable transportation
* Valid driver license
* Valid vehicle insurance
* Bilingual in Spanish

Minimum Knowledge and Skills:

* Knowledge of Program Manuals and Operational Guidelines.
* Knowledge of client files documentation and record keeping.
* Skilled in using personal computer, various software, email and internet.
* Must be detail oriented, organized, self-motivated, work well independently and on a team.
* Must have good written and verbal skills.
* Must have good critical thinking and problem solving skills.
* Ability to maintain appropriate ethical boundaries and professional client relationship.
* Ability to drive and maintain reliable personal transportation.


This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.

Keywords: Archdiocese of San Antonio, San Antonio , Human Trafficking Victims Assistance Program Case Manager-Catholic Charities, Executive , San Antonio, Texas

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