Hotel Manager, San Antonio Marriott Riverwalk & Marriott Rivercenter
Company: Marriott International
Location: San Antonio
Posted on: June 25, 2022
|
|
Job Description:
Posting Date Jun 06, 2022
Job Number 22092698
Job Category Property Leadership
Location San Antonio Marriott Rivercenter, 101 Bowie Street, San
Antonio, Texas, United States
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? Y
Position Type Management
Located Remotely? N
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.
Marriott Hotels, Marriott Internationals flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
travel.
JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 80 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our
associates come first. Because if youre happy, our guests will be
happy. Its as simple as that. Our hotels offer a work experience
unlike any other, where youll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. Thats The JW Treatment.
- JOB SUMMARY Functions as the strategic business leader of
property operations and acts as General Manager in his/her absence.
Areas of responsibility include Front Office, , Retail/Gift Shops,
Recreation/Fitness Center, Housekeeping, Security/Loss Prevention,
Engineering/Maintenance, Food and Beverage/Culinary and Event
Management, where applicable. Position works with direct reports
(Executive Committee members and department heads) to develop and
implement the operations strategy and ensuring implementation of
the brand service strategy and brand initiatives. The position
ensuring operations meet the brands target customer needs, ensuring
employee satisfaction, focuses on growing revenues and maximizes
financial performance. As a member of the Executive Committee,
develops and implements property-wide strategies that deliver
products and services to meet or exceed the needs and expectations
of the brands target customer and property employees and provides a
return on investment. CANDIDATE PROFILE Education and Experience
2-year degree from an accredited university in Business
Administration, Hotel and Restaurant Management, or related major;
8 years experience in the management operations, sales and
marketing, or related professional area. OR 4-year bachelor's
degree in Business Administration, Hotel and Restaurant Management,
or related major; 6 years experience in the management operations,
sales and marketing, or related professional area. CORE WORK
ACTIVITIES Managing Profitability and Departmental Budgets Keeps
operations team focused on the critical components of operations to
drive guest satisfaction and the desired financial results. Ensures
that all operational areas have an atmosphere that is conducive to
the overall guest experience. Reviews financial reports and
statements to determine how Operations is performing against
budget. Ensures capital expenditure funds are being used to address
the priorities outlined in the service strategy. Works with direct
reports to determine areas of concern and establishing ways to
improve the departments financial performance. Strives to maintain
profit margins without compromising guest or employee satisfaction.
Identifies and analyzes operational challenges and facilitates the
development of solutions to prevent reoccurrence. Coaches and
supports operations team to effectively manage occupancy & rate,
wages and controllable expenses. Reviews the Wage Progress Report
and compares budgeted wages to actual wages, coaching direct
reports to address problem areas and holds team accountable for
results. Develops an operational strategy that is aligned with the
brands business strategy and leads its execution. Makes and
executes key decisions to keep property moving forward towards
achievement of goals. Managing Property Operations Strives to
improve service performance. Communicates a clear and consistent
message regarding operational goals to produce desired results on a
continuous basis. Ensures brand and regional business initiatives
are implemented and communicates follow-up actions to team as
necessary. Ensures core elements of the service strategy are in
place to produce the desired results. Tours building on a regular
basis speaking with employees and guests to understand business
needs and assess operational opportunities. Leading Property
Operations Teams Establishes a vision for product and service
delivery on property. Champions the brands service vision for
product and service delivery and ensuring alignment amongst the
property leadership team. Ensures employees are treated fairly and
equitably. Managing and Conducting Human Resources Activities
Observes service behaviors of employees and providing feedback to
individuals and/or managers. Hires operations management team
members who demonstrate strong functional expertise, creativity and
entrepreneurial leadership to meet the business needs of the
operation. Conducts annual performance appraisals with direct
reports according to Standard Operating Procedures. Utilizes an
open door policy and reviewing employee satisfaction results to
identify and address employee problems or concerns. Stays
knowledgeable of leadership talent in the property. Fosters
employee commitment to providing excellent service, participating
in daily stand-up meetings and models desired service behaviors in
all interactions with guests and employees. Marriott International
is an equal opportunity employer. -We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. -We
are committed to non-discrimination on -any -protected -basis, such
as disability and veteran status, or any other basis covered under
applicable law.
Property LeadershipRequired
Keywords: Marriott International, San Antonio , Hotel Manager, San Antonio Marriott Riverwalk & Marriott Rivercenter, Executive , San Antonio, Texas
Click
here to apply!
|