Director, Design / USAA Bank
Company: USAA
Location: San Antonio
Posted on: August 8, 2022
Job Description:
Purpose of JobWe are seeking a talented Director level candidate
with Financial Services Design Leadership experience with a track
record of creating delightful digital products and services. This
position has the option of working remotely in the U.S. or on a
hybrid basis from our offices in San Antonio, TX, Plano, TX,
Austin, TX, Tampa, FL, Colorado Springs, CO, Phoenix, AZ or
Charlotte, NC.
Summary
Manages a team of multidisciplinary design practitioners. Creates
and develops a balanced and nurturing design culture within the
Chief Design Office, while maintaining oversight of and
responsibility for the quality of designs created by design
practitioners.
About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.Job Requirements
- Identifies and manages existing and emerging risks that stem
from business activities and the job role.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies, standards, and
procedures for business activities.
- Serves as a strategic partner by understanding business and
technical models, processes, challenges, and performance metrics so
that design efforts balance achieving end user goals with the goals
of design's stakeholders.
- Champions the value of design and fosters a culture of empathy
within the enterprise by building and maintaining trust-based
relationships with executive and partner groups across the company.
-
- Oversees the facilitation of cross-organizational,
cross-functional understanding of business problems and is
accountable for delivering design solutions that achieve program
and project objectives.
- Directs a creative review process to ensure coherency with
design principles and the design language system through
contribution and collaboration with the team.
- Actively participates in design leadership meetings and work
efforts, helping set the vision for the design organization and
helping the organization achieve its development goals.
- Provides thought leadership to deconstruct complex problems
into clear and achievable solutions that increase the value of
member, employee, and business outcomes. -
- Builds and leads a team dedicated to design through recruiting,
developing, retaining, coaching, guiding, performance management
and managerial activities. - -
- Cultivates an environment and team culture aligned with the
USAA mission and core values that motivates team members to perform
to the best of their abilities, take pride in their work, be candid
and direct in communication, and continually grow their
skills.Minimum Education:
- Bachelor's Degree Or 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a
DegreeMinimum Experience:
- 8+ years of relevant, on-the-job experience in a Product
Design, UX Design, Service Design or Design Research role
delivering complex design systems for web and native
applications
- 3+ years of direct team lead or management experience
- Expert knowledge and experience in human-centered design to
direct high-performing cross-functional teams through all phases of
the design lifecycle
- Mastery of product design, user interface and interaction
design, visual design, storytelling, and prototyping
- Demonstrated knowledge of data analysis and research
techniques
- Outstanding people management abilities, creates and sustains
environment to succeed
- Proven leadership and ability to influence at all levels of
management
- Demonstrated experience working in a distributive and agile
work environment
- Subject matter expertise in facilitation, collaboration, and
presenting to cross-functional teams and Senior/Executive
leaders
- Expert ability to effectively communicate, both orally and in
writing, to executive leadership, driving accountability and sense
of urgencyPreferred Education/Experience requirements:
- 2+ years of experience leading Design for Digital Financial
Service products
- Experience championing human-centered design methodologies
across Banking businesses and leadership
- Experience partnering with a fully remote team of designers and
business partners
- Excellent facilitation, collaboration, and presenting skills to
cross-functional teams and Senior/Executive leadersCompensation:
USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid
within the salary range based on your experience and market
position. The salary range for this position is: $135,200 -
$243,500* (this does not include geographic differential, it may be
applied based on your work location)Employees may be eligible for
pay incentives based on overall corporate and individual
performance or at the discretion of the USAA Board of
Directors.Geographical Differential: Geographic pay differential is
additional pay provided to eligible employees working in locations
where market pay levels are above the national average. -Shift
premium will be addressed on an individual basis for applicable
roles that are consistently scheduled for non-core hours. - -
-Benefits: At USAA our employees enjoy best-in-class benefits to
support their physical, financial, and emotional wellness. - These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. - Additionally, our
career path planning and continuing education assists employees
with their professional goals.Please click on the link below for
more details.Relocation assistance is not available for this
position.
Keywords: USAA, San Antonio , Director, Design / USAA Bank, Executive , San Antonio, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...