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Director, Design / USAA Bank

Company: USAA
Location: San Antonio
Posted on: August 8, 2022

Job Description:

Purpose of JobWe are seeking a talented Director level candidate with Financial Services Design Leadership experience with a track record of creating delightful digital products and services. This position has the option of working remotely in the U.S. or on a hybrid basis from our offices in San Antonio, TX, Plano, TX, Austin, TX, Tampa, FL, Colorado Springs, CO, Phoenix, AZ or Charlotte, NC.

Summary
Manages a team of multidisciplinary design practitioners. Creates and develops a balanced and nurturing design culture within the Chief Design Office, while maintaining oversight of and responsibility for the quality of designs created by design practitioners.

About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.Job Requirements

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Serves as a strategic partner by understanding business and technical models, processes, challenges, and performance metrics so that design efforts balance achieving end user goals with the goals of design's stakeholders.
  • Champions the value of design and fosters a culture of empathy within the enterprise by building and maintaining trust-based relationships with executive and partner groups across the company. -
  • Oversees the facilitation of cross-organizational, cross-functional understanding of business problems and is accountable for delivering design solutions that achieve program and project objectives.
  • Directs a creative review process to ensure coherency with design principles and the design language system through contribution and collaboration with the team.
  • Actively participates in design leadership meetings and work efforts, helping set the vision for the design organization and helping the organization achieve its development goals.
  • Provides thought leadership to deconstruct complex problems into clear and achievable solutions that increase the value of member, employee, and business outcomes. -
  • Builds and leads a team dedicated to design through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities. - -
  • Cultivates an environment and team culture aligned with the USAA mission and core values that motivates team members to perform to the best of their abilities, take pride in their work, be candid and direct in communication, and continually grow their skills.Minimum Education:
    • Bachelor's Degree Or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a DegreeMinimum Experience:
      • 8+ years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications
      • 3+ years of direct team lead or management experience
      • Expert knowledge and experience in human-centered design to direct high-performing cross-functional teams through all phases of the design lifecycle
      • Mastery of product design, user interface and interaction design, visual design, storytelling, and prototyping
      • Demonstrated knowledge of data analysis and research techniques
      • Outstanding people management abilities, creates and sustains environment to succeed
      • Proven leadership and ability to influence at all levels of management
      • Demonstrated experience working in a distributive and agile work environment
      • Subject matter expertise in facilitation, collaboration, and presenting to cross-functional teams and Senior/Executive leaders
      • Expert ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgencyPreferred Education/Experience requirements:
        • 2+ years of experience leading Design for Digital Financial Service products
        • Experience championing human-centered design methodologies across Banking businesses and leadership
        • Experience partnering with a fully remote team of designers and business partners
        • Excellent facilitation, collaboration, and presenting skills to cross-functional teams and Senior/Executive leadersCompensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $135,200 - $243,500* (this does not include geographic differential, it may be applied based on your work location)Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. -Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours. - - -Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. - These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. - Additionally, our career path planning and continuing education assists employees with their professional goals.Please click on the link below for more details.Relocation assistance is not available for this position.

Keywords: USAA, San Antonio , Director, Design / USAA Bank, Executive , San Antonio, Texas

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