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Senior Manager - Data and Continuous Improvement

Company: Goodwill Industries of San Antonio
Location: San Antonio
Posted on: September 24, 2022

Job Description:

Job Details
Level: Management
Job Location: Commerce H - 406 W. Commerce - San Antonio, TX
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: Undisclosed
Travel Percentage: Various Goodwill locations
Job Shift: Monday - Friday 8:00 AM to 5:00 PM
Job Category: Management

Join Our TeamWork for GOOD at Goodwill

  • Do you want to make a difference in your community while earning a paycheck?
  • Would you like to help your community and environment every day that you come to work?
  • Looking for a job that provides meaning as well as personal and professional development?

    Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.
    We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.
    We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.
    We strive to maximize the value of each employee's work and each donor's donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.
    Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.
    Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.
    We prefer to promote from within. Your growth and advancement is our priority.
    Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.
    Change Lives. Make a Difference.
    Discover Purpose. Apply today at Position DetailsPOSITION SUMMARY
    Reporting to the Director of Strategic Mission Initiatives, the Senior Manager of Data and Continuous Improvement is responsible to develop and implement processes and standards for monitoring of mission delivery and systems and propose process improvement initiatives based on those results. This position ensures that the workforce development data systems are able to provide meaningful insights and accountability for mission services program and service delivery. This position oversees the compilation, analysis and reporting of mission services data.
    1. Continuous Improvement

    • Guide program metrics and identify and problem solve data design inefficiencies
    • Develops and implements processes and standards for monitoring of mission delivery and systems; propose process improvement initiatives based on results
    • Review dashboard and reports routinely to ensure data quality, compliance, and standardization in data entry and collection
    • Build effective mission services dashboards, reporting and analysis to forecast results and advise leadership regarding course changes and critical decisions, including identifying common holes in data input and acquiring critical data
    • Lead Workforce Development Unit's efforts to continuously improve current operations quality standards, procedures and programs.

      2. Data Management

      • Serve as liaison and project manager for goodwill technology consultants
      • Engage with the Information Technology team to maximize the potential of ETO and CampusVue Software.
      • Oversee data system design

        3. Data Analysis

        • Maintain unit wide reports
        • Analyze program data trends
        • Develop white papers
        • Performs compilation, analysis and reporting of mission services data

          4. Thought Leader

          • Serve as thought leader
          • Subject matter expert on community data
          • Work with staff and leadership to codify objective performance measurements across all sites, to ensure consistent expectations of performance.
          • Display servant leader management over the Data Management Coordinator


          • Bachelor's degree in data science, computer science, business administration/management, operations management or related field.
          • Minimum 5 years' experience in database management and/or analytics.
          • Experience with advanced data management, managing analytic tools, systems and resources, and data visualization.
          • Excel in queries, report writing and presenting findings.
          • Experience in non-profits and human services work environments a strong plus.
          • Positive communications and leadership skills, strong attention to detail and a results driven approach
          • Excellent problem-solving and analytical skills. Ability to analyze quantitative and qualitative date to identify patterns, opportunities and gaps, and integrate across disparate data sources.
          • Expert skill level with Microsoft Office-Word, Excel and Outlook.
          • Experience with SQL, ETO, Tableau, CampusVue a plus.
          • Must be able to meet the physical requirements of the position.
          • For positions that require driving, must maintain a valid driver's license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

            To learn more about Goodwill San Antonio and to view available positions visit: .
            Equal Opportunity Employer/Veterans/Disabled

Keywords: Goodwill Industries of San Antonio, San Antonio , Senior Manager - Data and Continuous Improvement, Executive , San Antonio, Texas

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