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Client Project Manager (Enterprise level implementations)

Company: Transfinder
Location: San Antonio
Posted on: November 26, 2022

Job Description:

*Transfinder experiencing rapid growth and expanding our leadership team! We are hiring a Client Implementation Manager to lead our newly formed enterprise implementation team.*

*What you'll love about Transfinder*

* The ability to *learn and work with the latest technology* in our industry. built upon Esri's *industry-leading mapping and geographic information system* (GIS) technology.
* *Team focused* approach.
* *Open-door* management style and an entrepreneurial spirit.
* *Strong culture *that encourages employees to *listen and anticipate client needs*, challenges, employees to *develop cutting edge solutions*, and promotes employee *ownership of support and service issues*.
* Transfinder has won multiple *Best Places to Work* awards! _\_events/Transfinder-Named-Best-Place-to-Work-\_2305-blog.htm _
* We are hiring for staff who can work from home remotely in Texas or New York State.

*What will you be doing*

As a first line -*leader within the Client Services Department*, the Client Implementation Manager is charged with *managing a team of dedicated Client Project Managers *to ensure successful outcomes for enterprise level client implementation projects.

The *Client Implementation Manager builds relationships* and works *closely with all Implementation, Support and Client Relations teams* to *define process, ensure visibility* into the status *of implementation projects*,and manage handoffs between each team. The Client Implementation Manager acts as an exceptional client advocate as issues arise during an implementation, work cooperatively in a team environment, and maintain a positive influence over the team.

* Promote an atmosphere that *encourages collaboration, optimism and dedication*.
* Intake and *ensure proper resourcing for all client implementation projects*.
* Perform *regular account reviews with Client Project Managers* *to provide guidance* and *generate successful outcomes for client implementation projects*.
* Leverage a *data-driven approach* to *ensuring the overall health of client implementation projects*, to proactively *identify clients in need of additional assistance*, and to *provide visibility for internal stakeholders into the status of current implementation projects*.
* Understand Transfinder's overall vision and business strategy, to provide effective direction with regard to the implementation process for new and evolving products.
* Serve as the *primary point of client escalation for all enterprise implementation projects*, as required.
* Ensure proper documentation of all implementation activities.
* Working collaboratively with senior team members to ensure all implementation team members have the product and process knowledge required to provide exceptional client experience.
* Identify and develop methods for promoting the professional growth of enterprise implementation team members.
* *Collaborate with sales personnel to construct project plans *and process summaries to *support RFP responses* and/or other business development activities.
* *Create and execute strategies to create successful outcomes for struggling or at-risk clients.*
* Provide regular reports on strategic implementations and overall team performance to the Director of Client Services.
* Complete other assigned duties and projects as needed

*Must have experience*

* 5+ years of client-oriented *software project management experience*, or equivalent experience.
* Demonstrated experience working on complex enterprise level projects.
* Proficiency with standard Microsoft office applications.

*Nice to have experience*

* *3+ years of direct management experience*, ensuring overall team effectiveness and ongoing professional development.
* *Experience using CRM products* to support the execution of internal process.
* *Experience managing vendor and contractor relationships* to meet client needs

*Useful soft skills*

* Possess *outstanding project management* and client relations skills required to effectively *manage software/hardware implementations with all levels of personnel and management*.
* Ability to *execute and succeed without direct or constant supervision*.
* Ability to *make recommendations, as opposed to only identifying problems*.
* Ability to *effectively lead a team of senior professionals*.
* Exceptional interpersonal and conflict resolution skills.
* While this is *not a technical role,* a strong candidate would demonstrate the *ability to understand and interpret technical concepts* while showing an aptitude for learning new systems, skills and technologies.
* Effective communicator, both written and verbal.
* Ability to create and *lead both large and small group presentations*.

*What do we do*

Transfinder's mission is to *provide superior value* for their clients by *delivering faster, safer, and smarter solutions*. Transfinder has built the safest, most efficient *transportation management and communication solutions* designed for *school districts and municipal governments*, and their stakeholders. Transfinder combines its superior solutions with its award-winning service, establishing and maintaining long-term relationships with every client that is built upon respect, confidence, integrity, and mutual trust. Used extensively by more than 2,000 school districts and municipalities in 47 states.

Job Type: Full-time

* 401(k)
* Dental insurance
* Flexible spending account
* Health insurance
* Paid time off
* Vision insurance
Compensation package:
* Yearly pay
Experience level:
* 5 years
* Day shift
* Monday to Friday

Application Question(s):
* Do you have at least 5 years of experience working with external clients on software implementation projects?

Work Location: Remote%58047475%

Keywords: Transfinder, San Antonio , Client Project Manager (Enterprise level implementations), Executive , San Antonio, Texas

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