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Director, Fraud Prevention and Detection

Company: USAA
Location: San Antonio
Posted on: November 27, 2022

Job Description:

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Provides oversight and manages the strategic direction of fraud risk at USAA. Directs tactical operational issues and resolution activities related to financial fraud at USAA. Protects member assets by minimizing fraud loss, risk exposure and by providing optimal customer service. Implements and executes business plans, drives and champions change and provides feedback to senior management.

OPTIONAL HYBRID USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from of our office in San Antonio, TX.

Job Requirements

Primary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Develops strategies and solutions to enable USAA members to conduct business (open new accounts, maintenance accounts, move money/make payments, debit/credit cards, etc.) while reducing fraud risk.
  • Develops and executes on strategies, objectives and business plans.
  • Ensures activities are aligned with the corporate mission, strategy and objectives to protect the USAA.
  • Develops managers and staff knowledge and collaborates with Fraud Strategy to ensure best in class detection solutions are delivered in a timely, cost-effective manner.
  • Develops solutions (technical and nontechnical) that enable exceptional member experience while mitigating fraud risks and abiding all governing rules and guidance imposed by regulatory bodies.
  • Assists in the advancement of USAA products and channels, enabling member functionality and transactions while balancing risk and controls.
  • Collaborates with business partners to plan, prepare and forecast potential losses, develop mitigating controls and educate business stakeholders on fraud schemes and industry trends.
  • Develops key metrics and reports trends, industry developments and best practices.
  • Presents information to executive management to raise fraud awareness and education.
  • Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Minimum Qualifications:
    • Bachelor's degree; OR 4 years of related experience (12 years of experience in addition to the minimum years of experience may be substituted in lieu of degree).
    • 8 years of financial services experience, to include at least 3 years of fraud or operational experience in one or more of the following areas: check , wire, ACH, securities/brokerage, card, ID theft, corporate security investigations, collections underwriting, risk, compliance, internal audit or other related experience.
    • 3 years of direct team lead or management experience.
    • 3 years of experience working with federal regulations as they relate to bank security, investigations, case creation, SAR filing, and recovery.
    • Subject-matter-expert knowledge of Microsoft Office products.
    • Experience developing strategies and managing major initiatives pertaining to Fraud operations and/or Bank operational risk.
    • Experience leading teams responsible for banking operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud.
    • Expert knowledge of REG CC, REG E, or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services.
    • Comprehensive knowledge of the Bank's fraud prevention controls, risk processes, systems and data environments.
    • Knowledge of federal laws, rules, and regulations to include: Reg CC, Reg E Preferred Qualifications:
      • 4+ years' experience managing a fraud operations team.
      • 5+ years' experience working with fraud management systems.
      • Experience managing third party relationships and knowledge of Third-Party Risk Management (TPRM) standards.
      • Experience working with regulators and Independent Risk Management (IRM).
      • Strong bank regulatory knowledge including Reg E, Reg Z, Reg CC, UDAAP, FCRA, KYC, and FACTA.
      • Knowledge for IRM control requirements and issue management standards.
      • Certified Fraud Examiner (CFE) or Association of Certified Anti-Money Laundering Specialists (ACAMS).
      • Demonstrated ability to identify complex business challenges, manage effective solutions, and making complex decisions when needed.
      • Demonstrated ability to inspire and motivate a team through challenging situations.
      • Demonstrated ability to communicate and influence effectively at senior levels within an organization, including the ability to communicate technical analysis to a non-technical audience. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


        USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600- $211,700.

        Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

        Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

        Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.


        At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

        To see details on our outstanding benefits, visit USAA Total Rewards.

        Relocation assistance is not available for this position.

        USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, San Antonio , Director, Fraud Prevention and Detection, Executive , San Antonio, Texas

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