MS Account Manager
Company: Knight Office Solutions Inc
Location: San Antonio
Posted on: January 26, 2023
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Job Description:
Description:
Summary:
Developing new business Clients that meet specific market criteria,
while managing existing Client base to accomplish assigned revenue
goals. This role requires working with other department sales
teams, technical managers, and leaders to accomplish growth
objectives.
Essential Duties and Responsibilities include the following. Other
duties may be assigned.
Responsible for selling the assigned revenue quota on a monthly,
quarterly and annual basis. This requires identifying and
qualifying target Clients that align with our offerings and profit
models, while uncovering Client pain points, needs and budgets.
Facilitate all sales process stages leading to the closing of new
and renewal business. This includes self-generation of leads,
cultivating company-supplied leads, in-field consultations, virtual
meetings, appointment setting via phone, email and other related
follow-up activities.
After initial Client consult, work with the technical team to line
up a full evaluation of the Client's network, review results, and
then develop and present a proposal to Client addressing specific
needs and support plan options.
Maintain and support existing Clients, as a critical
responsibility. This includes proactively working with other sales
teams, Technical Account Managers and leadership team, to perform
timely Business Reviews with Clients.
Continue to develop role-specific knowledge by participating in
learning opportunities related to sales, company service offerings
and industry expertise, such as webinars, trade shows and in-house
learning.
Administrative duties include sales forecasting, activity reporting
in a CRM database, proposal preparation, contract development,
generating Client reports, and prompt response to Client requests
and support escalations. In addition, timely submission of orders
and amendments, accounts receivable support and commissions forms
submission.
Requirements:
Core Competencies
Integrity & Trust, Ethics & Values - Decisions and actions
consistently reflect KOS core values; practices honesty / fairness
in all decisions; adheres to highest standards of business
ethics.
Customer Focus - Provides excellent customer service; perpetuates
the theme that customer satisfaction is everyone's
responsibility.
Team Player, Peer Relationships - Cooperates willingly with others
to achieve results; takes ownership and responsibility for own role
and performs assigned work; can quickly find common ground and
solve problems for the good of all with a minimum of noise.
Leadership Competencies:
Managing Vision & Purpose (Mission) - Actively communicates the KOS
mission, values, and goals to others in the department; sees beyond
today, sees possibilities, is optimistic; encourages a shared
purpose, involves others in working together to create and attain
shared objectives.
Performance Management - Lead people to higher levels of
performance; maximize business results by setting goals and
expectations, measuring performance, providing feedback and
addressing performance issues; coach for accountability.
Informing & Listening - Is timely with information; provides the
information people need to know to do their jobs and to feel good
about being a member of the team, unit, and or the organization;
has the patience to hear people out; can accurately restate the
opinions of others even when he/she disagrees.
Job Related Competencies:
People Development
Accountability - Establishes clear expectations and consequences
with employees; completes performance appraisals in a timely
fashion; written developmental plans in place for all
employees.
Employee Recognition - Actively participates in recognition and
incentive programs for all employees in a timely fashion.
Communication - All staff members are knowledgeable of the company
and vision/mission through frequent communication and staff
meetings; listens, shares ideas, gives timely feedback and openly
receives constructive criticism; ensures there is a positive
internal working relationship among all departments and externally
with customers.
Business Results and Financial Management:
Achieves business growth and profit goals.
Professional Qualities:
Attitude towards constructive feedback - Uses constructive feedback
effectively.
Planning - Develops objectives and plans of action; establishes
implementation timelines for projects and activities; formulates
systematic evaluation process for continuous improvement.
Adaptability - Adapts to changing priorities, new ideas, new
methods and systems.
Initiative - Offers suggestions to improve processes; strives to
increase skills and competencies.
Problem Solving - Demonstrates analytical ability to gather facts
and develop solutions; judgment is sound and timely; anticipates
potential problems and avoids or resolves.
Dependability - Attendance/availability; plans and completes work
assignments on deadline; demonstrates flexibility in working
required hours.
Self-Accountability - Ensures commitments are consistently met;
exercises personal initiative; attends training and continued
education to maintain current knowledge base.
Confidentiality -Maintains confidentiality of company and client
information.
Written Communication - Able to write clearly and succinctly;
articulates messages that have a desired effect.
Language Skills:
Ability to read, analyze, and interpret common scientific and
technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from
customers, regulatory agencies, or members of the business
community.
Ability to write speeches and articles for publication that conform
to prescribed style and format.
Ability to effectively present information to top management,
public groups, and/or boards of directors.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists.
Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have
knowledge of CRM or other account management software. Knowledge of
MNS industry tools such as Autotask are a plus.
Physical Demands:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this Job, the employee is regularly
required to talk or hear. The employee is frequently required to
stand; walk and sit. The employee is occasionally required to use
hands to finger, handle, or feel and reach with hands and arms. The
employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close
vision.
Work Environment:
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
The noise level in the work environment is usually quiet.
Qualifications:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Education and/or Experience:
Associate's degree or equivalent from two-year college or technical
school; or six months to one year related experience and/or
training; or equivalent combination of education and
experience.
PI201910021
Keywords: Knight Office Solutions Inc, San Antonio , MS Account Manager, Executive , San Antonio, Texas
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