MS Account Manager

Company: Knight Office Solutions Inc
Location: San Antonio
Posted on: January 26, 2023

Job Description:

Description:
Summary:

Developing new business Clients that meet specific market criteria, while managing existing Client base to accomplish assigned revenue goals. This role requires working with other department sales teams, technical managers, and leaders to accomplish growth objectives.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Responsible for selling the assigned revenue quota on a monthly, quarterly and annual basis. This requires identifying and qualifying target Clients that align with our offerings and profit models, while uncovering Client pain points, needs and budgets.

Facilitate all sales process stages leading to the closing of new and renewal business. This includes self-generation of leads, cultivating company-supplied leads, in-field consultations, virtual meetings, appointment setting via phone, email and other related follow-up activities.

After initial Client consult, work with the technical team to line up a full evaluation of the Client's network, review results, and then develop and present a proposal to Client addressing specific needs and support plan options.

Maintain and support existing Clients, as a critical responsibility. This includes proactively working with other sales teams, Technical Account Managers and leadership team, to perform timely Business Reviews with Clients.

Continue to develop role-specific knowledge by participating in learning opportunities related to sales, company service offerings and industry expertise, such as webinars, trade shows and in-house learning.

Administrative duties include sales forecasting, activity reporting in a CRM database, proposal preparation, contract development, generating Client reports, and prompt response to Client requests and support escalations. In addition, timely submission of orders and amendments, accounts receivable support and commissions forms submission.

Requirements:
Core Competencies

Integrity & Trust, Ethics & Values - Decisions and actions consistently reflect KOS core values; practices honesty / fairness in all decisions; adheres to highest standards of business ethics.

Customer Focus - Provides excellent customer service; perpetuates the theme that customer satisfaction is everyone's responsibility.

Team Player, Peer Relationships - Cooperates willingly with others to achieve results; takes ownership and responsibility for own role and performs assigned work; can quickly find common ground and solve problems for the good of all with a minimum of noise.

Leadership Competencies:

Managing Vision & Purpose (Mission) - Actively communicates the KOS mission, values, and goals to others in the department; sees beyond today, sees possibilities, is optimistic; encourages a shared purpose, involves others in working together to create and attain shared objectives.

Performance Management - Lead people to higher levels of performance; maximize business results by setting goals and expectations, measuring performance, providing feedback and addressing performance issues; coach for accountability.

Informing & Listening - Is timely with information; provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and or the organization; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Job Related Competencies:

People Development

Accountability - Establishes clear expectations and consequences with employees; completes performance appraisals in a timely fashion; written developmental plans in place for all employees.

Employee Recognition - Actively participates in recognition and incentive programs for all employees in a timely fashion.

Communication - All staff members are knowledgeable of the company and vision/mission through frequent communication and staff meetings; listens, shares ideas, gives timely feedback and openly receives constructive criticism; ensures there is a positive internal working relationship among all departments and externally with customers.

Business Results and Financial Management:

Achieves business growth and profit goals.

Professional Qualities:

Attitude towards constructive feedback - Uses constructive feedback effectively.

Planning - Develops objectives and plans of action; establishes implementation timelines for projects and activities; formulates systematic evaluation process for continuous improvement.

Adaptability - Adapts to changing priorities, new ideas, new methods and systems.

Initiative - Offers suggestions to improve processes; strives to increase skills and competencies.

Problem Solving - Demonstrates analytical ability to gather facts and develop solutions; judgment is sound and timely; anticipates potential problems and avoids or resolves.

Dependability - Attendance/availability; plans and completes work assignments on deadline; demonstrates flexibility in working required hours.

Self-Accountability - Ensures commitments are consistently met; exercises personal initiative; attends training and continued education to maintain current knowledge base.

Confidentiality -Maintains confidentiality of company and client information.

Written Communication - Able to write clearly and succinctly; articulates messages that have a desired effect.

Language Skills:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Ability to write speeches and articles for publication that conform to prescribed style and format.

Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of CRM or other account management software. Knowledge of MNS industry tools such as Autotask are a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

PI201910021

Keywords: Knight Office Solutions Inc, San Antonio , MS Account Manager, Executive , San Antonio, Texas