MS Account Manager
Company: Knight Office Solutions Inc
Location: San Antonio
Posted on: January 27, 2023
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Job Description:
Description:Summary:Developing new business Clients that meet
specific market criteria, while managing existing Client base to
accomplish assigned revenue goals. This role requires working with
other department sales teams, technical managers, and leaders to
accomplish growth objectives. Essential Duties and Responsibilities
include the following. Other duties may be assigned.Responsible for
selling the assigned revenue quota on a monthly, quarterly and
annual basis. This requires identifying and qualifying target
Clients that align with our offerings and profit models, while
uncovering Client pain points, needs and budgets. Facilitate all
sales process stages leading to the closing of new and renewal
business. This includes self-generation of leads, cultivating
company-supplied leads, in-field consultations, virtual meetings,
appointment setting via phone, email and other related follow-up
activities. After initial Client consult, work with the technical
team to line up a full evaluation of the Client's network, review
results, and then develop and present a proposal to Client
addressing specific needs and support plan options. Maintain and
support existing Clients, as a critical responsibility. This
includes proactively working with other sales teams, Technical
Account Managers and leadership team, to perform timely Business
Reviews with Clients. Continue to develop role-specific knowledge
by participating in learning opportunities related to sales,
company service offerings and industry expertise, such as webinars,
trade shows and in-house learning. Administrative duties include
sales forecasting, activity reporting in a CRM database, proposal
preparation, contract development, generating Client reports, and
prompt response to Client requests and support escalations. In
addition, timely submission of orders and amendments, accounts
receivable support and commissions forms submission.
Requirements:Core CompetenciesIntegrity & Trust, Ethics & Values -
Decisions and actions consistently reflect KOS core values;
practices honesty / fairness in all decisions; adheres to highest
standards of business ethics. Customer Focus - Provides excellent
customer service; perpetuates the theme that customer satisfaction
is everyone's responsibility. Team Player, Peer Relationships -
Cooperates willingly with others to achieve results; takes
ownership and responsibility for own role and performs assigned
work; can quickly find common ground and solve problems for the
good of all with a minimum of noise. Leadership
Competencies:Managing Vision & Purpose (Mission) - Actively
communicates the KOS mission, values, and goals to others in the
department; sees beyond today, sees possibilities, is optimistic;
encourages a shared purpose, involves others in working together to
create and attain shared objectives. Performance Management - Lead
people to higher levels of performance; maximize business results
by setting goals and expectations, measuring performance, providing
feedback and addressing performance issues; coach for
accountability. Informing & Listening - Is timely with information;
provides the information people need to know to do their jobs and
to feel good about being a member of the team, unit, and or the
organization; has the patience to hear people out; can accurately
restate the opinions of others even when he/she disagrees. Job
Related Competencies: People DevelopmentAccountability -
Establishes clear expectations and consequences with employees;
completes performance appraisals in a timely fashion; written
developmental plans in place for all employees. Employee
Recognition - Actively participates in recognition and incentive
programs for all employees in a timely fashion. Communication - All
staff members are knowledgeable of the company and vision/mission
through frequent communication and staff meetings; listens, shares
ideas, gives timely feedback and openly receives constructive
criticism; ensures there is a positive internal working
relationship among all departments and externally with customers.
Business Results and Financial Management:Achieves business growth
and profit goals. Professional Qualities:Attitude towards
constructive feedback - Uses constructive feedback effectively.
Planning - Develops objectives and plans of action; establishes
implementation timelines for projects and activities; formulates
systematic evaluation process for continuous improvement.
Adaptability - Adapts to changing priorities, new ideas, new
methods and systems. Initiative - Offers suggestions to improve
processes; strives to increase skills and competencies. Problem
Solving - Demonstrates analytical ability to gather facts and
develop solutions; judgment is sound and timely; anticipates
potential problems and avoids or resolves. Dependability -
Attendance/availability; plans and completes work assignments on
deadline; demonstrates flexibility in working required hours.
Self-Accountability - Ensures commitments are consistently met;
exercises personal initiative; attends training and continued
education to maintain current knowledge base. Confidentiality
-Maintains confidentiality of company and client information.
Written Communication - Able to write clearly and succinctly;
articulates messages that have a desired effect. Language
Skills:Ability to read, analyze, and interpret common scientific
and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from
customers, regulatory agencies, or members of the business
community. Ability to write speeches and articles for publication
that conform to prescribed style and format.Ability to effectively
present information to top management, public groups, and/or boards
of directors. Mathematical Skills:Ability to calculate figures and
amounts such as discounts, interest, commissions, proportions,
percentages, area, circumference, and volume.Ability to apply
concepts of basic algebra and geometry. Reasoning Ability:Ability
to solve practical problems and deal with a variety of concrete
variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form. Computer Skills:To
perform this job successfully, an individual should have knowledge
of CRM or other account management software. Knowledge of MNS
industry tools such as Autotask are a plus. Physical Demands: The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. While performing the duties of this Job, the employee is
regularly required to talk or hear. The employee is frequently
required to stand; walk and sit. The employee is occasionally
required to use hands to finger, handle, or feel and reach with
hands and arms. The employee must occasionally lift and/or move up
to 10 pounds. Specific vision abilities required by this job
include close vision. Work Environment:The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Qualifications:To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Education and/or Experience:Associate's degree
or equivalent from two-year college or technical school; or six
months to one year related experience and/or training; or
equivalent combination of education and experience. PI201910245
Keywords: Knight Office Solutions Inc, San Antonio , MS Account Manager, Executive , San Antonio, Texas
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