MS Account Manager
Company: Knight Office Solutions Inc
Location: San Antonio
Posted on: January 27, 2023
Job Description:
Description:Summary:Developing new business Clients that meet
specific market criteria, while managing existing Client base to
accomplish assigned revenue goals. This role requires working with
other department sales teams, technical managers, and leaders to
accomplish growth objectives. Essential Duties and Responsibilities
include the following. Other duties may be assigned.
- Responsible for selling the assigned revenue quota on a
monthly, quarterly and annual basis. This requires identifying and
qualifying target Clients that align with our offerings and profit
models, while uncovering Client pain points, needs and
budgets.
- Facilitate all sales process stages leading to the closing of
new and renewal business. This includes self-generation of leads,
cultivating company-supplied leads, in-field consultations, virtual
meetings, appointment setting via phone, email and other related
follow-up activities.
- After initial Client consult, work with the technical team to
line up a full evaluation of the Client's network, review results,
and then develop and present a proposal to Client addressing
specific needs and support plan options.
- Maintain and support existing Clients, as a critical
responsibility. This includes proactively working with other sales
teams, Technical Account Managers and leadership team, to perform
timely Business Reviews with Clients.
- Continue to develop role-specific knowledge by participating in
learning opportunities related to sales, company service offerings
and industry expertise, such as webinars, trade shows and in-house
learning.
- Administrative duties include sales forecasting, activity
reporting in a CRM database, proposal preparation, contract
development, generating Client reports, and prompt response to
Client requests and support escalations. In addition, timely
submission of orders and amendments, accounts receivable support
and commissions forms submission. Requirements:Core Competencies
- Integrity & Trust, Ethics & Values - Decisions and actions
consistently reflect KOS core values; practices honesty / fairness
in all decisions; adheres to highest standards of business
ethics.
- Customer Focus - Provides excellent customer service;
perpetuates the theme that customer satisfaction is everyone's
responsibility.
- Team Player, Peer Relationships - Cooperates willingly with
others to achieve results; takes ownership and responsibility for
own role and performs assigned work; can quickly find common ground
and solve problems for the good of all with a minimum of noise.
Leadership Competencies:
- Managing Vision & Purpose (Mission) - Actively communicates the
KOS mission, values, and goals to others in the department; sees
beyond today, sees possibilities, is optimistic; encourages a
shared purpose, involves others in working together to create and
attain shared objectives.
- Performance Management - Lead people to higher levels of
performance; maximize business results by setting goals and
expectations, measuring performance, providing feedback and
addressing performance issues; coach for accountability.
- Informing & Listening - Is timely with information; provides
the information people need to know to do their jobs and to feel
good about being a member of the team, unit, and or the
organization; has the patience to hear people out; can accurately
restate the opinions of others even when he/she disagrees. Job
Related Competencies: People Development
- Accountability - Establishes clear expectations and
consequences with employees; completes performance appraisals in a
timely fashion; written developmental plans in place for all
employees.
- Employee Recognition - Actively participates in recognition and
incentive programs for all employees in a timely fashion.
- Communication - All staff members are knowledgeable of the
company and vision/mission through frequent communication and staff
meetings; listens, shares ideas, gives timely feedback and openly
receives constructive criticism; ensures there is a positive
internal working relationship among all departments and externally
with customers. Business Results and Financial Management:
- Achieves business growth and profit goals. Professional
Qualities:
- Attitude towards constructive feedback - Uses constructive
feedback effectively.
- Planning - Develops objectives and plans of action; establishes
implementation timelines for projects and activities; formulates
systematic evaluation process for continuous improvement.
- Adaptability - Adapts to changing priorities, new ideas, new
methods and systems.
- Initiative - Offers suggestions to improve processes; strives
to increase skills and competencies.
- Problem Solving - Demonstrates analytical ability to gather
facts and develop solutions; judgment is sound and timely;
anticipates potential problems and avoids or resolves.
- Dependability - Attendance/availability; plans and completes
work assignments on deadline; demonstrates flexibility in working
required hours.
- Self-Accountability - Ensures commitments are consistently met;
exercises personal initiative; attends training and continued
education to maintain current knowledge base.
- Confidentiality -Maintains confidentiality of company and
client information.
- Written Communication - Able to write clearly and succinctly;
articulates messages that have a desired effect. Language Skills:
- Ability to read, analyze, and interpret common scientific and
technical journals, financial reports, and legal documents.
- Ability to respond to common inquiries or complaints from
customers, regulatory agencies, or members of the business
community.
- Ability to write speeches and articles for publication that
conform to prescribed style and format.
- Ability to effectively present information to top management,
public groups, and/or boards of directors. Mathematical Skills:
- Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
- Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists.
- Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form. Computer Skills:To
perform this job successfully, an individual should have knowledge
of CRM or other account management software. Knowledge of MNS
industry tools such as Autotask are a plus. Physical Demands: The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. While performing the duties of this Job, the employee is
regularly required to talk or hear. The employee is frequently
required to stand; walk and sit. The employee is occasionally
required to use hands to finger, handle, or feel and reach with
hands and arms. The employee must occasionally lift and/or move up
to 10 pounds. Specific vision abilities required by this job
include close vision. Work Environment:The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
Qualifications:To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Education and/or Experience:Associate's degree
or equivalent from two-year college or technical school; or six
months to one year related experience and/or training; or
equivalent combination of education and experience.
PI201910021
Keywords: Knight Office Solutions Inc, San Antonio , MS Account Manager, Executive , San Antonio, Texas
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