Branch Manager Sr - Nacogdoches & 410 (Bilingual Spanish Required)
Company: PNC
Location: San Antonio
Posted on: January 27, 2023
Job Description:
Position OverviewAt PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. We work together each day to foster an inclusive
workplace culture where all of our employees feel respected, valued
and have an opportunity to contribute to the companys success. As a
Branch Manager Sr within PNC's Retail Banking organization, you
will be based in San Antonio, TX at the Nacogdoches & 410 banking
center.Bilingual (Spanish) RequiredJob Description
- Manages priorities through planning and execution to drive all
aspects of branch performance. Drives revenue and customer loyalty
through consultative interactions with clients, and solutions that
help them achieve financial well being. Creates a differentiated
customer experience, making banking easy in an omni channel
environment. Leads and influences the agenda of a broad range of
eco-system partners. Accountable for risk management and compliance
in a complex business environment. Builds a high performing team
through the attraction, on-boarding, coaching and development of
branch team members.
- Leads, plans and executes a branded sales process to achieve
sales targets and customer loyalty. Grows branch revenue through
the acquisition and share-of-wallet growth of consumer and business
households and by effectively leading eco-system partnerships .
Drives business banking results primarily through business
development and community involvement activities. Coaches to
consultative selling to drive results and enable customer financial
well-being. Has foundational understanding of balance sheet and
income statement.
- Leads, coaches and ensures the delivery of a differentiated
client experience. Coaches team to confidently engage with
customers in technology enabled interactions, providing solutions
and advice oriented consultation that improves client financial
well-being. Leads effective problem resolution, making banking easy
for customers. Connects all of PNC, delivering a seamless customer
experience in an omni channel environment.
- Drives the employee experience. Responsible for acquiring and
retaining talent through effective onboarding, coaching and
development . Makes talent development a priority for all branch
team members. Ensures employees achieve performance and activity
expectations through effective and ongoing performance management.
Models PNC values by cultivating and supporting an inclusive
workplace.
- Manages operational, human capital, reputational and business
risk. Exercises leadership, authority and sound decision making to
mitigate sales practice risk. Ensures compliance with regulatory
guidelines and adherence to established policies and procedures.PNC
Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
Framework.PNC also has fundamental expectations of our people
managers. As a manager of talent in PNC, you will be expected to:
- Include Intentionally - Cultivates diverse teams and inclusive
workplaces to expand thinking.
- Live the Values - Role models our values with transparency and
courage.
- Enable Change - Takes action to drive change and innovation
that will transform our business.
- Achieve Results - Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision
and guides the achievement of all employees and
customers.CompetenciesBranch Banking Services Knowledge of the
responsibilities, issues, regulations, business practices, and
operations of retail banking branches; ability to provide qualified
services to customers.Delegation Ability to empower and motivate
associates to take over tasks and responsibilities to accomplish
results for which the manager maintains ultimate
accountability.Digital Awareness Shares, shows and supports clients
on a variety of technological digital and online tools and
resources allowing them to explore solutions to achieve their
financial goals and financial well-being through the PNC
conversation.Effective Communications Understanding of effective
communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate
communication behaviors.Managing Multiple Priorities Ability to
manage multiple concurrent objectives, projects, groups, or
activities, making effective judgments as to prioritizing and time
allocation.Sales Management Develops sales strategies that
incorporate client segments, market opportunities, competitive
forces and sales force effectiveness. Identifies priorities and
ensures sales teams execute against plans that focus on deepening
client relationships, elevating market share and increasing share
of wallet. Drives sales teams to build a strong pipeline of
prospects and clients.Work ExperienceRoles at this level typically
do not require a university / college degree, but do require
related experience or product knowledge to accomplish primary
duties. Typically 5+ years of related experience, and at least 2
years of previous supervisory experience is required. In lieu of a
degree, a comparable combination of education and experience
(including military service) may be considered.EducationNo
DegreeAdditional Job Description Benefits PNC offers employees a
comprehensive range of benefits to help meet your needs now and in
the future. Depending on your eligibility, options for full-time
employees include medical/prescription drug coverage (with a Health
Savings Account feature); dental and vision options; employee and
spouse/child life insurance; short- and long-term disability
protection; maternity and parental leave; paid holidays, vacation
days and occasional absence time; 401(k), pension and stock
purchase plans; dependent care reimbursement account; back-up
child/elder care; adoption assistance; educational assistance and a
robust wellness program with financial incentives. To learn more
about these and other programs, including benefits for part-time
employees, visit pncbenefits.com > New to PNC.Disability
Accommodations Statement: The PNC workplace is inclusive and
supportive of individual needs. If you have a physical or other
impairment that might require an accommodation, including technical
assistance with the PNC Careers website or submission process,
please call 877-968-7762 and select Option 4: Recruiting or contact
us via email at pathfinder@pnc.com. The Human Resources Service
Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM
ET.Equal Employment Opportunity (EEO): PNC provides equal
employment opportunity to qualified persons regardless of race,
color, sex, religion, national origin, age, sexual orientation,
gender identity, disability, veteran status, or other categories
protected by law.California Residents Refer to the California
Consumer Privacy Act Privacy Notice
(https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf)
to gain understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC, San Antonio , Branch Manager Sr - Nacogdoches & 410 (Bilingual Spanish Required), Executive , San Antonio, Texas
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