Epic Manager (Willow) - Remote

Company: UnitedHealth Group
Location: San Antonio
Posted on: March 19, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.



The Optum Enterprise Epic Services Analysts will support work out of our new Nashville, TN office to establish and grow our emerging support service line. -Analysts will serve as a liaison between end-users, project team members and other Information Management resources while providing exemplary customer service and Epic application support in their assigned Epic module(s). OEES team members will help position Optum as a center of excellence for application management services. -



Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. -Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients. -



You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.



Primary Responsibilities:

• 
  
• Lead all phases (e.g. design, build and testing) of small to medium size pharmacy application projects including Epic software upgrades, adoption of new Epic functionality and/or significant enhancements to integrated workflows
  
• Provide Epic product function expertise for the design, build, and testing for assigned EpicCare Willow module(s)
  
• Collaborate with end users to design, scope, and build Epic enhancements and configure system build to resolve incidents in accordance with Service Level Agreements (SLAs)
  
• Provide technical and or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers
  
• Develop, support, and maintain workflow documentation, test scripts and configuration guides for core pieces of application functionality
  
• Perform daily monitoring of applications in production use; including 24/7 on call coverage as required
  
• Work with trainers to develop and maintain application specific training curriculum and materials
  
• Develop solid relationships with operational stakeholders, customers, and business partners
  
  
  
  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  Required Qualifications:
  
  
  • 
    
  • Doctor of Pharmacy degree obtained
    
  • Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
    
  • Obtained a current Epic certification in one of the following: Epic Willow Inpatient, Epic Willow Ambulatory, or Epic Willow Inventory
    
  • 2+ years of Epic Build Experience designing pharmacy and ancillary workflows
    
  • Proficiency with MS Excel, -PowerPoint, and SharePoint
    
  • Ability to travel up to 10% annually. Travel may be lower depending on client needs
    
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
    
    
    
    Preferred Qualifications:
    
    
    • 
      
    • Active pharmacist license in a US state or territory
      
    • Current certification and experience working in Epic's Beacon module
      
    • Experience working as a pharmacist in a hospital or oncology setting
      
    • In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite of EMR applications
      
    • Proven ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills
      
    • Proven excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
      
    • Proven teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams
      
    • Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills
      
    • Demonstrates a solid ability to build partnerships and influence others. Work across team, group, and business boundaries to drive commonality and reusability in solution to real-world problems
      
    • Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations
      
    • Ability to travel 10-15%
      
      
      
      Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
      
      
      
      California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $101,200 to $184,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. -
      
      
      
      *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
      
      
      
      At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
      
      
      
      
      
      Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
      
      
      
      UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
      
      

Keywords: UnitedHealth Group, San Antonio , Epic Manager (Willow) - Remote, Executive , San Antonio, Texas