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Account Manager

Company: South Texas Blood & Tissue Center
Location: San Antonio
Posted on: March 19, 2023

Job Description:

Our organization is unique in that we are a nonprofit community resource that saves lives by working with volunteer donors to provide the highest quality blood & tissue components to patients. By using cutting-edge technology, our team of dedicated professionals has helped save hundreds of thousands of lives for more than 35 years. Over 200,000 components of life-saving blood and tissue from volunteers throughout South Texas are collected and tested each year. We are internationally recognized for the quality of our services and research. Donors are essential because patients are in constant need of blood, blood components, and/or tissue. It's about life! Share our excitement and join our team!South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is a not-for-profit community blood center specializing in a variety of services to include providing blood, plasma, platelets and other blood components to numerous hospitals in 43 South Texas counties. STBTC is a community partner focused on enhancing health care through innovation and stewardship.
Pay rate: Hourly $26.00-$30.00 / Annually $54,080.00-$64,400.00Job Title: Account Manager, Donor RecruitmentRevision: 0013Job Code: 700153Shift: M-F 8-5pm with occasional weekend blood drivesFLSA: ExemptHybrid? YCPF Level: TB2Location: San AntonioDept.: Donor RecruitmentBusiness Unit: STB&T
General SummaryResponsible to achieve established blood collection goals by recruiting community businesses, religious institutions, organizations, and groups to sponsor blood drives, and host Be-the-Match drives.Will educate and inform their members about the functions and needs of the community Blood Donor Program and National Marrow Donor Program (Be-the-Match).Conduct all aspects of donor recruitment within assigned areas, including public education, persuasive presentations, blood drive administration and minority outreach programs.Invite qualifying individuals to join the national registry and provide registration instructions.Develop value proposition for existing and new accounts to highlight benefits of combining blood drive with marrow collections ("one-stop" donation-marrow swab and blood donation).Commit to and abide by the character of BioBridge Global's Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).Support, communicate and reinforce the mission and vision of the enterprise.Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.
Major Duties and Responsibilities
Essential Tasks
Achieve established blood collection goals within established department guidelines and performance requirements, including whole blood and apheresis.Assure appropriate planning which fosters consistent territorial production goal achievement and within CPUC guidelines.Identify, develop and implement creative strategies to attract potential sponsors consistent with organizational goals.Assure preparation of individual account and territorial management plans to maximize production.Include flexible approaches to include comprehensive product offering that reflects benefits of whole blood, and apheresis campaigns.Coordinate recruitment drives including logistics, supplies, volunteer help, education, and media coverage, when appropriate.Must follow and execute steps for 12-week plan (recruitment account timeline) for blood drives.Consistently implement recruitment strategies to include timely documentation of all activities/notes in Hemasphere or the appropriate CRM (Customer Relationship Management) platform.Consistently develop and implement fundamental recruitment plans for each account(Ask/Commit/Remind/Recognize strategy expressed as "Plan to Goal," which includes measurable and timebound." components of those recruitment tactics.Develop and maintain effective relationships with blood drive sponsors including maximizing selling opportunities and timely follow up in accordance with the 12-week plan.Consistently implement fundamentals of relationship selling, including facilitating executive involvement in serving as champion for blood, apheresis, and marrow drives.Prospect new organizations and groups to sponsor blood drives, mobile apheresis operations and Be-the-Match campaigns.Assure recruitment processes include consistently practicing active listening to discern the voice-of-the- customer. Routine workflow should include feedback loop to support and operating units performing service delivery.Provide educational events to the community regarding the functions and needs of the Blood Donor program and encourage blood drive sponsorship.Coordinate community blood drives, and provide organizational and operational support to the sponsoring organization and the assigned Chairperson.Arrange all aspects of recruitment drives including scheduling, obtaining volunteers, educational events, and media coverage, when appropriate.Maintain accurate and updated records, tracking, and statistical data by completing drive results as required and providing appropriate correspondence.Assist with public relations requests to meet departmental, newspaper, radio and television deadlines. Arrange for and assist in the preparation of material for special events, media or visitors.Coordinate and work booths at fairs and special events, etc.Maintain a close working relationship with recruitment and Donor Services staff, assuring world class service delivery.Assist coworkers with completion of assigned job tasks as necessary.Performs other duties as assigned.
Non-Essential TasksAssist in other recruitment areas as directed.
EducationRequires a high school diploma or general equivalency diploma.
Licenses and/or CertificationsTexas Operators Driver's License
ExperienceRequires two years of customer service or event planning/management experience.Prefer outside sales experience.
KnowledgeMust have a thorough understanding of relationship selling process.Must acquire a thorough working knowledge of all phases of the Blood Donor Program.Must be or become familiar with the community and area serviced.Must be able to handle multiple assignments and deadlines.
SkillsMust possess strong sales skills.Must have effective planning and time management skills.Must have effective, professional presentation skills (small and large groups).Must have excellent interpersonal and public speaking skills.Must have exceptional active listening skills.Must have strong computer skills.Must be capable of operating motor vehicles in all types of weather conditions.
AbilitiesMust be a self-starter and self-directed worker, make decisions based on predetermined criteria.Must be able to keep information confidential.Must be able to manage multiple priorities on an ongoing basis.Must be neat in appearance and well groomed.Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.Must display ambition and desire to sell.Must have the ability to consistently conduct 15-20 face-to-face sales appointments each week.
Working EnvironmentWorks in well-lighted, air-conditioned and heated vehicle or office environments, but may work in confined spaces and non-climate controlled conditions.May be exposed to electrical and chemical hazards and other conditions common to an office environment.May be required to work at any time of the day, evening or night during the week or weekend to include being on-call.Occasional out of town and overnight stays required.Ability to use personal motor vehicle for company business required.Occupational Exposure Assignment - Category II
We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:

  • Competitive salary
    • 100% Employer Paid Life Insurance

      • 401(k) with Employer Contribution
        • 100% Employer Paid Long-term Disability Plan

          • Paid Time Off (PTO)
            • 100% Employer Paid AD&D

              • Extended Illness Benefits (EIB)
                • 100% Employer Paid Employee Assistance Program

                  • Shift Differentials
                    • Group Health Medical Plan with prescription coverage

                      • Paid Holidays
                        • Variety of Voluntary Supplemental Insurances

                          • Incentive Compensation Plan
                            • Voluntary Dental Coverage

                              • Educational Assistance Program
                                • Voluntary Vision

                                  South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please click here. STBTC maintains a Tobacco & Drug-Free Workplace.

Keywords: South Texas Blood & Tissue Center, San Antonio , Account Manager, Executive , San Antonio, Texas

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