Account Manager
Company: South Texas Blood & Tissue Center
Location: San Antonio
Posted on: March 19, 2023
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Job Description:
Our organization is unique in that we are a nonprofit community
resource that saves lives by working with volunteer donors to
provide the highest quality blood & tissue components to patients.
By using cutting-edge technology, our team of dedicated
professionals has helped save hundreds of thousands of lives for
more than 35 years. Over 200,000 components of life-saving blood
and tissue from volunteers throughout South Texas are collected and
tested each year. We are internationally recognized for the quality
of our services and research. Donors are essential because patients
are in constant need of blood, blood components, and/or tissue.
It's about life! Share our excitement and join our team!South Texas
Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is
a not-for-profit community blood center specializing in a variety
of services to include providing blood, plasma, platelets and other
blood components to numerous hospitals in 43 South Texas counties.
STBTC is a community partner focused on enhancing health care
through innovation and stewardship.
Pay rate: Hourly $26.00-$30.00 / Annually $54,080.00-$64,400.00Job
Title: Account Manager, Donor RecruitmentRevision: 0013Job Code:
700153Shift: M-F 8-5pm with occasional weekend blood drivesFLSA:
ExemptHybrid? YCPF Level: TB2Location: San AntonioDept.: Donor
RecruitmentBusiness Unit: STB&T
General SummaryResponsible to achieve established blood collection
goals by recruiting community businesses, religious institutions,
organizations, and groups to sponsor blood drives, and host
Be-the-Match drives.Will educate and inform their members about the
functions and needs of the community Blood Donor Program and
National Marrow Donor Program (Be-the-Match).Conduct all aspects of
donor recruitment within assigned areas, including public
education, persuasive presentations, blood drive administration and
minority outreach programs.Invite qualifying individuals to join
the national registry and provide registration instructions.Develop
value proposition for existing and new accounts to highlight
benefits of combining blood drive with marrow collections
("one-stop" donation-marrow swab and blood donation).Commit to and
abide by the character of BioBridge Global's Core Values of
Accountability, Stewardship, Pioneer, Integrity, Respect and
Excellence (ASPIRE).Support, communicate and reinforce the mission
and vision of the enterprise.Provide world class customer service
by capturing and being responsive to the voice of the customer
(internal or external, including donors for select positions)
through multiple feedback channels in order to resolve issues and
drive satisfaction in accordance with the BBG customer engagement,
feedback, and complaint processes.It is essential that the
incumbent have a valid driver's license and be at least 18 years
old with a good driving record to meet organization driving
standards.
Major Duties and Responsibilities
Essential Tasks
Achieve established blood collection goals within established
department guidelines and performance requirements, including whole
blood and apheresis.Assure appropriate planning which fosters
consistent territorial production goal achievement and within CPUC
guidelines.Identify, develop and implement creative strategies to
attract potential sponsors consistent with organizational
goals.Assure preparation of individual account and territorial
management plans to maximize production.Include flexible approaches
to include comprehensive product offering that reflects benefits of
whole blood, and apheresis campaigns.Coordinate recruitment drives
including logistics, supplies, volunteer help, education, and media
coverage, when appropriate.Must follow and execute steps for
12-week plan (recruitment account timeline) for blood
drives.Consistently implement recruitment strategies to include
timely documentation of all activities/notes in Hemasphere or the
appropriate CRM (Customer Relationship Management)
platform.Consistently develop and implement fundamental recruitment
plans for each account(Ask/Commit/Remind/Recognize strategy
expressed as "Plan to Goal," which includes measurable and
timebound." components of those recruitment tactics.Develop and
maintain effective relationships with blood drive sponsors
including maximizing selling opportunities and timely follow up in
accordance with the 12-week plan.Consistently implement
fundamentals of relationship selling, including facilitating
executive involvement in serving as champion for blood, apheresis,
and marrow drives.Prospect new organizations and groups to sponsor
blood drives, mobile apheresis operations and Be-the-Match
campaigns.Assure recruitment processes include consistently
practicing active listening to discern the voice-of-the- customer.
Routine workflow should include feedback loop to support and
operating units performing service delivery.Provide educational
events to the community regarding the functions and needs of the
Blood Donor program and encourage blood drive
sponsorship.Coordinate community blood drives, and provide
organizational and operational support to the sponsoring
organization and the assigned Chairperson.Arrange all aspects of
recruitment drives including scheduling, obtaining volunteers,
educational events, and media coverage, when appropriate.Maintain
accurate and updated records, tracking, and statistical data by
completing drive results as required and providing appropriate
correspondence.Assist with public relations requests to meet
departmental, newspaper, radio and television deadlines. Arrange
for and assist in the preparation of material for special events,
media or visitors.Coordinate and work booths at fairs and special
events, etc.Maintain a close working relationship with recruitment
and Donor Services staff, assuring world class service
delivery.Assist coworkers with completion of assigned job tasks as
necessary.Performs other duties as assigned.
Non-Essential TasksAssist in other recruitment areas as
directed.
EducationRequires a high school diploma or general equivalency
diploma.
Licenses and/or CertificationsTexas Operators Driver's License
ExperienceRequires two years of customer service or event
planning/management experience.Prefer outside sales experience.
KnowledgeMust have a thorough understanding of relationship selling
process.Must acquire a thorough working knowledge of all phases of
the Blood Donor Program.Must be or become familiar with the
community and area serviced.Must be able to handle multiple
assignments and deadlines.
SkillsMust possess strong sales skills.Must have effective planning
and time management skills.Must have effective, professional
presentation skills (small and large groups).Must have excellent
interpersonal and public speaking skills.Must have exceptional
active listening skills.Must have strong computer skills.Must be
capable of operating motor vehicles in all types of weather
conditions.
AbilitiesMust be a self-starter and self-directed worker, make
decisions based on predetermined criteria.Must be able to keep
information confidential.Must be able to manage multiple priorities
on an ongoing basis.Must be neat in appearance and well
groomed.Must be professional, detail oriented, self-motivated,
innovative, creative, assertive, organized, communicative, and have
the ability to work independently.Must display ambition and desire
to sell.Must have the ability to consistently conduct 15-20
face-to-face sales appointments each week.
Working EnvironmentWorks in well-lighted, air-conditioned and
heated vehicle or office environments, but may work in confined
spaces and non-climate controlled conditions.May be exposed to
electrical and chemical hazards and other conditions common to an
office environment.May be required to work at any time of the day,
evening or night during the week or weekend to include being
on-call.Occasional out of town and overnight stays required.Ability
to use personal motor vehicle for company business
required.Occupational Exposure Assignment - Category II
We invest in our people by offering competitive compensation,
excellent benefits, and the opportunity to work with the first
blood center in America to receive the ISO 9002 accreditation!All
Full Time Positions Qualify for an Affordable and Competitive
Benefits Package to include:
South Texas Blood & Tissue Center (STBTC), a subsidiary of
BioBridge Global, is proud to be an Equal Opportunity Employer
committed to providing employment opportunities to minorities,
females, veterans, and disabled individuals. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability,
protected veteran status, genetic data, sexual orientation, gender
identity, or any other legally protected characteristics. For more
information about your EEO rights as an applicant under the law,
please click here. STBTC maintains a Tobacco & Drug-Free
Workplace.
Keywords: South Texas Blood & Tissue Center, San Antonio , Account Manager, Executive , San Antonio, Texas
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