Claims Service Manager

Company: Allcat Claims Service
Location: San Antonio
Posted on: March 20, 2023

Job Description:

ABOUT ALLCAT CLAIMS SERVICEAllcat Claims Service is an energetic company that places a high emphasis on learning and personal development by supporting and challenging its people to reach their full potential. As a result, Allcat Claims Service places a premium on customer service, quality, and rapid integration of emerging technology. Most importantly, we pride ourselves on handling claims both professionally and ethically. Our commitment to "Raising the Bar" has allowed us to grow our client and adjuster relationships over the years into something special. The experience of our team and their work ethic is unparalleled in the claims industry.DESCRIPTION:This position is located in our San Antonio office and leads a team of auto claims service professionals to deliver outstanding customer service and business results.JOB RESPONSIBILITIES:Leads their team to achieve goals and objectives by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.Maintains staff by recruiting, selecting, orienting, and training employees; manage employee work schedules including assignments, training, vacations and paid time off, overtime and ensuring coverage for absenteeism.Contributes to the creation of strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending process improvements.Appropriately communicates information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.Develops critical skillsets of their team as well as assisting their team with career development goals.Handles escalations, DOI complaints and claims with attorney representation.Contributes to business goals, performance metrics, and effectively uses tools & technology.Supports workload surges and/or catastrophe operations as needed to include working overtime during designated catastrophe events.MINIMUM REQUIREMENTS:Bachelor's degree or equivalent work experience.1 year auto claims experienceStrong analytical and problem solving skills.Strong customer service skills.Demonstrated knowledge of Microsoft Office products.Must be a team-oriented individual to work with clients, other team members, and internal partners.Availability to work after hours and on the weekend as needed.Excellent verbal and written communication skills.Current TX adjuster license or ability to obtain TX adjuster license (paid by Allcat).Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization.Ability to learn new technologies.PREFERRED REQUIREMENTS:Prior experience leading claims professionals.A minimum of 6 months experience in handling non injury liability claims.A minimum of 1 year auto claims leadership and training experience.Bachelors degreePrior military servicePrior customer service experience.BENEFITS:Eligibility to participate in Comprehensive Benefits Package: Medical, Dental and Vision, Paid Time Off and Paid Holidays, in accordance with Company policy.Why work for Allcat?Medical, Dental & Vision plansHSA & FSALife Insurance401k with up to a 4% matchAnnual onsite flu & vaccination clinicPaid Time Off & Paid HolidaysReferral Bonus ProgramJean Day everydayFree ParkingGame room/lounge areaOnsite micro market (snacks & beverages)Food trucks bi-weeklyComplimentary Coffee BarCompany Town Hall Meetings & CelebrationsAnnual Performance ReviewsFrequent Performance FeedbackCareer Growth OpportunitiesWounded Warrior & Military Focus"On Fridays We Wear RED"Diversity, Equity and Inclusion ProgramJob Type: Full-timeSalary: $65,000.00 - $85,000.00 per yearPhysical setting:OfficeSchedule:8 hour shiftDay shiftAbility to commute/relocate:San Antonio, TX 78216: Reliably commute or planning to relocate before starting work (Required)Experience:Auto Adjusting: 1 year (Required)Work Location: One location

Keywords: Allcat Claims Service, San Antonio , Claims Service Manager, Executive , San Antonio, Texas