Operational Risk Management Lead - Marketing

Company: USAA
Location: Castroville
Posted on: May 28, 2023

Job Description:

Why USAA? At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity The Operational Risk Management Lead - Marketing provides risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes.

• Knowledgeable of law/rule/regulatory requirements that may impact Marketing, Brand, Corporate Strategy, and Digital functions.
• Experience in Operational Risk, specifically related to Risk Measurement (Risk Appetite, KRIs)
• Own Risk oversight programs for Marketing, Brand, Corporate Strategy, and Digital that includes performing and/or establishing risk assessments, issue management, RCSA's, control reviews, testing, KRI's, operational loss and risk appetiteThis position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; or Tampa, FL. Hybrid roles help employees gain the best of both worlds - collaborating in-person in the office and working from home when needed to achieve focused results.What you'll do:
  • Identifies and seeks key stakeholders across the enterprise to support the identification, assessment, aggregation and the overall management of risks and controls.
  • Presents findings and recommendations to various levels of leadership.
  • Routinely communicates results of risk assessments to governance committees, business process owners and various levels of leadership and influences decision making.
  • Develops process and procedures for successful implementation of new risk policies, practices, appetites and solutions to ensure holistic understanding and management of risks according to industry best practice.
  • Develops strategies, tools, and methodologies to measure, monitor, and report risks.
  • Applies expert knowledge to utilize or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.
  • Leads, assembles and facilitates cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.
  • Serves as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area.
  • Formulates and reviews stress test plans for a line of business or the enterprise.
  • Evaluates results, and frames contingency plans in partnership with key business stakeholders.
  • Crafts key communications to be delivered to executives and board members.What you have:
    • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
    • 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area.
    • Or advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management and 6 years of work experience in a discipline relevant to risk management.
    • Advanced risk management experience in a complex institution and/or highly matrixed environment.
    • Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.
    • Experience leading and directing work with both internal and external partners in a highly collaborative environment.
    • Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.
    • Proactively identifies potential concerns and follows-up to resolve issues.
    • Advanced knowledge of Microsoft Office products including Excel and PowerPoint.What sets you apart:
      • Direct experience in Risk Measurement (Risk Appetite, KRIs) for complex financial Institute
      • Knowledgeable of law/rule/regulatory requirements that may impact Marketing, Brand, Corporate Strategy, and Digital functions.
      • Extensive experience providing implementing risk oversight programs for Marketing, Brand, Corporate Strategy, and Digital that includes performing and/or establishing risk assessments, issue management, RCSA's, control reviews, testing, KRI's, operational loss and risk appetite
      • Experience in Operational Risk, specifically related to Risk Measurement (Risk Appetite, KRIs)
      • Working knowledge of regulatory requirements
      • Ability to manage complex and tight timelines and to handle competing prioritiesThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $115,240 - $220,270.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on Relocation assistance is not available for this position. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, San Antonio , Operational Risk Management Lead - Marketing, Executive , Castroville, Texas