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Floating Community Manager - LIHTC

Company: NRP Investments, LLC
Location: San Antonio
Posted on: May 28, 2023

Job Description:

NRP Investments, LLC, founded in 1994, is a full-service developer, general contractor, and property manager of multifamily, senior, and student housing throughout the United States. From start to finish, every development NRP Group works on is carefully contemplated and executed to maximize investment return cost efficiency, productivity and satisfaction. NRP Investments, LLC is recognized as a three-time recipient of the National Association of Builders Multifamily Development Firm of the Year and has been consistently ranked one of the Top 25 Developers by Multifamily Executive. Currently, NRP Investments, LLC has assets and operations in Ohio, Texas, North Carolina, Virginia, Florida, Michigan, Indiana, Pennsylvania, Maryland, New Jersey, New York, and Massachusetts. Visit for more information.
The NRP Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
NRP INVESTMENTS, LLC is currently seeking a Floating LIHTC Community Manager in San Antonio!
Under the direction of the Regional Vice President, the Floating Community Manager is responsible for travelling to various communities throughout the region. This position will be responsible for acting as a Community Manager when the property is without one or training/working alongside existing Community Manager. The role is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, ensuring 100% LIHTC compliance, providing a quality living environment for residents, and establishing a positive working environment for property team members. The Floating Community Manager duties vary depending on the need of the property.
Reasonable Accommodation Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s):

  • Oversee all financial performance of the property and work towards achieving budgeted NOI

  • Maximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent

  • Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees

  • Develop cost saving strategies in an effort to reduce budgeted expenses

  • Create annual operating budget and business plan with Accounting team and Regional Property Manager

  • Review financial statements in a timely fashion, working closely with the property accounting team members

  • Prepare variance report on a monthly basis

  • Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed

  • Recommend and oversee all capital improvements, deferred maintenance and upgrade programs

  • Review and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicing

  • Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment

  • Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline

  • Serve as property representative in court proceedings, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions


    • Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared

    • Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans

    • Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge

    • Evaluate and make recommendations for rental pricing

    • Monitor daily move-in/move-out property status reports

    • Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results

    • Ensure all residents are on a current NRP lease

    • Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards

    • Maintain passing e-shop, phone shop, and physical shop scores

      Customer Service

      • Complete a daily inspection of the property and market-ready units

      • Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met

      • Supervise safety and risk management functions including coordinating monthly safety meetings

      • Review resident retention programs, in an effort to continue to meet residents needs and improve retention

      • Provide excellent customer service and display courteous and professional attitude toward all customers

      • Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends

        Personnel Development

        • Train, coach, and mentor team members, working with the training department as well as providing on-going feedback

        • Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication

        • Generate employee schedules in e-time and audit missed punches

        • Provide ongoing feedback to team members

        • Perform other duties as required

          NRP Core Values:

          • Commitment - Perseverance and commitment to the business at hand and to the organizational goals.

          • Honesty & Integrity - Level of trust, truthfulness, and sharing of information. Demonstrates ethical behavior.

          • Mutual Respect - Treats everyone with respect for their originality, both personally and professionally. Respect for others unique qualities and expertise.

          • Professionalism - Conduct and manner in which employee represents the organization in every internal and external business activity.

          • Teamwork - Collaboration and cooperation with other employees, supervisors, and outside contacts. Open and accessible to every other person involved in any business transaction.

            SKILLS & ABILITIES
            Education: High School Diploma or equivalent, Bachelor's degree or CPM highly preferred
            Experience: At least 5-6 years property management experience; one year supervisory experience; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards
            Technical Skills: Strong computer skills, especially in the Microsoft Office Suite, experience in Yardi preferred
            Other Requirements: Valid Driver's License
            ID: 2022-4036
            Street: 200 Concord Plaza Dr., Suite 900

Keywords: NRP Investments, LLC, San Antonio , Floating Community Manager - LIHTC, Executive , San Antonio, Texas

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