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Security Operations Center Senior Manager

Company: Accenture
Location: San Antonio
Posted on: April 2, 2024

Job Description:

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent and innovation led company with 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360 - value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360 - value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com .

Job Summary

Under the supervision of Accenture's Global Assistance and Protection (GAP) leadership team, the applicant will manage San Antonio's Security Operations Center (SOC), which is responsible for providing real-time awareness, rapid response, and critical analysis to support decision-making to safeguard Accenture's people, property, and information.

When necessary, the Senior Manager will support shift supervisors and other SOC analysts by demonstrating the ability to monitor cameras and alarms, dispatch associated calls via telephone, operate access control technology, partner with crisis management stakeholders, and facilitate necessary escalations. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. In addition, the Senior Manager will be accountable for managing the quality of customer service to travelers, static employees, and potentially third parties. This role will be based in San Antonio, Texas.

Key Responsibilities:

  • Provide senior leadership and expertise across all aspects of Accenture to monitor threats from terrorism and criminal matters, perform impact analysis and report to key decision makers and stakeholders.
  • Lead a team to develop, assess, and execute new initiatives to simplify, standardize and optimize threat monitoring operations methods and tools to reduce analysis and reporting times and increase security, availability, service agility, and across corporate security team
  • Lead and drive the development of innovative threat reporting operations processes and tools from concept to delivery with a focus on the latest innovations, virtualization, and big data.
  • Ensure facilities connected to the San Antonio SOC are actively monitored, and appropriate response procedures are carried out based on alerts from access control, CCTV, and other security systems.
  • Lead with kindness and prioritize the development of the SOC team to ensure leadership growth and promotion potential.
  • Set clear priorities within the SOC to assist the department and company in its overall objectives.
  • Provide leadership to manage demands from projects and technology upgrades, including recommendations for vendor tools/solutions.
  • Oversee SOC operations projects including budgeting, planning, implementation, maintenance, administration, staffing and logistics.
  • Keen understanding of budgets and financials and measuring business value via leading- edge metrics.
  • Support adoption of new technologies and tools, and recommend capability improvements to threat analysis and reporting operations.
  • Develop strategic roadmaps to ensure security communications goals are met.
  • Oversee the shift supervisors' daily operations of the SOC, to include training, scheduling, performance, career development, leadership briefings, etc.
  • Conduct training and tabletop exercises as necessary for SOC operators to improve on SOC protocols, operator proficiency and readiness.
  • Demonstrate expertise developing guidance procedures, review processes and workflows to create efficiencies.
  • Liaise, notify, assist, and direct external emergency personnel and internal resources as necessary.
  • Interface with security officers, managers, guard force, facilities management, and other operations support functions.
  • This position requires schedule flexibility. Candidate must be willing to observe, coach and communicate with all shifts, and on weekends and holidays as necessary
  • Perform other tasks and duties of a similar nature and scope as assigned

    Job Requirements:

    • Ability to work non-standard hours, including weekends and holidays as required.
    • Expected travel 5%-10%.
    • Requires onsite work in San Antonio, TX

      Basic Qualifications:

      • Minimum of 6 years of experience in law enforcement, strategic planning and or operations for public safety, security or military operations.
      • Minimum of 5 years of experience leading a 24/7 security operations center.
      • Minimum of 2 years of experience working with Intrusion Detection, Access Control, and CCTV systems.
      • Bachelor's degree

        Preferred Skills

        • Excellent organization, analytical, and communication skills
        • Rapport and influence building skills
        • International experience
        • Excellent customer service
        • Ability to learn quickly and to multitask; be adaptable and flexible
        • Ability to work autonomously and in a team environment, while paying strict attention to detail
        • Ability to adhere to timelines and deadlines with effective time management skills
        • Must be able to work with and protect highly confidential information
        • Strong decision-making ability during emergencies
        • Demonstrated ability to drive organizational change, change management
        • Demonstrated ability to influence cross-functional and cross-regional teams to drive collaboration and strategic outcomes for business
        • Ability to analyze operational data and summarize for leadership to make informed decisions
        • Comfortable with ambiguity with ability to drive towards clarity for positive impact
        • ASIS CPP and or PSP certification

          Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.

          We accept applications on an on-going basis and there is no fixed deadline to apply.

          Information on benefits is here.

          Role Location Annual Salary Range

          California $131,100 to $271,000

          Colorado $131,100 to $234,100

          New York $121,400 to $271,000

          Washington $139,600 to $249,300

          What We Believe

          We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

          Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

          Equal Employment Opportunity Statement



          Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

          All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

          Accenture is committed to providing veteran employment opportunities to our service men and women.

          For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement .

          Requesting An Accommodation



          Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

          If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

          Other Employment Statements

          Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

          Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

          Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

          The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Keywords: Accenture, San Antonio , Security Operations Center Senior Manager, Executive , San Antonio, Texas

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