Branch Manager
Company: Dairy Farmers of America
Location: San Antonio
Posted on: April 22, 2024
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Job Description:
GENERAL PURPOSE Manage the daily transportation operations of a
location and/or distribution center. Interact with supervisors,
employees, and customers (internal and external) to promote and
improve transportation department functions. Conduct necessary
audits to ensure federal and state regulatory compliance as well as
DFA programs and policies. Develop and promote safety, customer
service, and operational excellence. JOB DUTIES AND
RESPONSIBILITIES -- Manage transportation and/or distribution
operations activities in compliance with company and regulatory
rules and regulations, including operational efficiency, safety,
and a professional and organized atmosphere -- Monitor daily
operations to make necessary adjustments while effectively
communicating with members or customers, drivers, dispatch, and/or
other DFA transportation or distribution locations -- Monitor and
control costs for labor, supplies, and maintenance; approve expense
reports and department expenditures within established guidelines
-- Analyze and document business processes and problems; develop
solutions and procedures to improve the operating quality and
efficiency with the department and with other operating facilities
-- Establish positive working relationships with members or
customers to ensure optimal service -- Hold supervisors and drivers
accountable for providing professional interactions and courteous
service to members, customers, regulatory personnel, and
co-workers; handle escalated customer inquiries/concerns or
internal issues -- Assist in environmental, safety, and
transportation compliance and reporting for assigned location;
direct staff in the preparation and distribution of operational
reports (KPI's) -- Inspect and schedule fleet maintenance to ensure
preventative maintenance/repairs are done in a timely and efficient
manner; ensure equipment is maintained and cared for properly --
Interview and hire new employees and identify training needs to
continually develop and improve the workforce in conjunction with
human resources -- Function as a resource and coach to
transportation supervisors. Support employees to reach performance
expectations through training and coaching. Establish and
communicate department goals. -- Work with leadership and/or human
resources on investigations and corrective actions in response to
injuries, accidents, audits, or employee concerns. -- The
requirements herein are intended to describe the general nature and
level of work performed by employee, but is not a complete list of
responsibilities, duties, and skills required. Other duties may be
assigned as requiredEDUCATION AND EXPERIENCE -- High School Diploma
or equivalent -- Undergraduate degree preferred -- 5 to 8 years of
distribution, logistics, and/or transportation experience,
including team leadership or supervisory experience --
Certification and/or License o Class A commercial driver's license
in state of residence as required o Have or able to obtain tanker
endorsement, as required, and within 30 days of employment, as
required o Have or able to obtain doubles or triples endorsement as
required o Have or able to obtain state issued milk sampler/hauler
license as required o Have current medical card as required o May
be required to obtain and maintain other certifications and/or
licenses for continued employment KNOWLEDGE, SKILLS, AND ABILITIES
-- Solid knowledge of dairy industry production practices,
processes, regulations, and equipment -- Solid knowledge of
distribution and transportation practices -- Strong understanding
of DOT transportation regulations related to lawful operation --
Solid understanding of industry, safety, quality, etc., policies
(PMO, OSHA, SQF, GMP) -- Knowledge of geographic area (pick-up and
delivery area) -- Knowledge of principles and practices of
supervision, training, and personnel management -- Skill in
leadership, coaching, and team building -- Able to use company
computer applications, such as Microsoft Word and Excel, routing
software, telematics and handhelds -- Able to communicate clearly
and effectively, both verbally and in writing -- Able to adapt and
manage to change effectively -- Able to determine direction though
ambiguous situations -- Able to consider impact of actions and
decisions on employees, coworkers, and customers -- Able to
multi-task and problem solve -- Able to handle challenging or
conflict situations with tact and professionalism -- Able to
organize time, energy, and activities effectively to achieve goals
(i.e., organizational skills) -- Able to interact positively and
work effectively with others (interpersonal skills) -- Able to
demonstrate strong initiative and follow through on day-to-day
responsibilities -- Able to prioritize and meet deadlines -- Must
be able to read, write and speak English
An Equal Opportunity EmployerEqual Opportunity Employer
Minorities/Women/Protected Veterans/Disabled
Keywords: Dairy Farmers of America, San Antonio , Branch Manager, Executive , San Antonio, Texas
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