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COMPLEX CARE MANAGER

Company: The Center For Health Care Services (san Antonio)
Location: San Antonio
Posted on: May 11, 2024

Job Description:

*GENERAL SUMMARY*Complex Care, Crisis and Justice Programs at The Center for Health Care services are unique subdivisions under the umbrella of Adult Behavioral Health services. Clinicians in these programs serve as the subject matter expert in triage, assessment, de-escalation, and care navigation as these team members are provided with the tools/skills necessary to advocate, assist, and motivate consumers to take part in their recovery. Complex Care focuses on tailoring services to individuals that would benefit from a multidisciplinary, team-based approach. Our teams (AOT, ACT, FACT, and POWER) strive to build community connections and tackle stigma associated with severe mental illness. As a result, our teams work closely with consumers in a community-based approach, overcoming the barriers of multiple hospitalizations and treatment non-adherence. So often, individuals find themselves involved in the legal system for offenses directly linked to mental health and substance use disorders. Our Justice Programs focus on providing services to individuals that have an active involvement in the justice system. Our Justice teams strive to support consumers with mental health and substance use needs as they transition through their legal involvement. As a result, our teams work closely with consumers in a community-based approach, collaborating with community supervision officers, judges, and attorneys, to overcome the barriers of justice involvement, recidivism, and treatment non-adherence. Both programs provide direct services for consumers and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma informed, individualized focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the individuals home or other identified locations as well as clinic-based services. Individuals served may have multi-system involvement such is Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc.*MINIMUM ENTRANCE QUALIFICATIONS**Education and Experience* Graduate degree in Social Work, Psychology, Counseling OR a related behavioral health field OR graduate degree in Criminal Justice with a minimum of 27 hours of Behavioral Health work. Complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer. Three (3) years of experience providing similar services in the mental health field with knowledge of trauma-informed care, severe mental illness, crisis intervention and/or emergency services.*Licenses or Certifications* See preferred qualifications.*Other Requirements* For Justice Intake and Assessment Annex (JIAA) Programs: Candidate or employee have and maintain current license in good standing in the State of Texas as a Licensed Associate (LPC-Associate, LMFT-Associate, or LMSW under Clinical supervision) Must maintain a valid drivers license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Companys auto insurance carrier if you drive your vehicle during company business. Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. Participate in additional enhanced professional development trainings to develop and prepare staff to address specialty populations. Depending on assigned unit/program, applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following may result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. Strong communication skills, listening and interpersonal skills above average, written documentation is clear, concise, well- constructed and grammatically correct for internal and external communications. Strong diagnostic skills, the ability to incorporate patient history, symptoms, environmental and related issues to formulate proper treatment and when reporting to community stakeholders. Ability to work collaboratively with others in a teamwork environment with internal and external partners (i.e.- law enforcement, hospital system, legal system, community supervision officers) and family support systems.*PREFERRED QUALIFICATIONS* Licensed Chemical Dependency Counselor (LCDC) is preferred. Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. Associate Licensure (LPC-Associate, LMFT-Associate, or LMSW under Clinical supervision) with current clinical supervision.*SUPERVISION * Job has no responsibility for the direction or supervision of others.*COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES**Knowledge of:* Hospital system (develop training with CoE). Judicial system (develop training with CoE). Sequential Intercept Model (develop training with CoE). Moral Development Model (develop training with CoE). Applicable software applications. Center for Health Care Services Safety Administrative Directives. Community resources. Electronic Medical Records. Medical terminology. Severe Mental Illness. Substance use and co-occurring disorders. Modern office procedures, methods and computer equipment. Requirements of Medicaid and other funding resources.*Skilled in:* Deployment of state-approved curriculum Risk assessment and recidivism reduction (develop training with CoE). Case Management Principles. Customer service Organization and time management. Performing a variety of duties, often changing from one task to another of a different nature Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.*Ability to:* Accurately organize and maintain paper documents and electronic files. Effectively communicate, both verbally and in writing, to internal and external stakeholders Ensure compliance with all State regulations, CHCS policies, program contracts and fidelity . Establish and maintain effective working relationships. Maintain accurate and complete records in alignment with state regulations and CHCS policies. Maintain the confidentiality of information and professional boundaries with internal and external partners (i.e.- law enforcement, hospital system, legal system, community supervision officers, etc.) and family support systems. Meet schedules and deadlines of the work. Understand and carry out oral and written directions.Job Type: Full-timePay: $55,893.00 - $83,831.70 per yearBenefits:* Dental insurance* Employee assistance program* Flexible spending account* Free parking* Gym membership* Health insurance* Health savings account* License reimbursement* Life insurance* Mileage reimbursement* Paid time off* Parental leave* Retirement plan* Tuition reimbursement* Vision insurance* Wellness programSchedule:* 8 hour shift* Monday to FridayWork setting:* Inpatient* Office* OutpatientApplication Question(s):* Have you ever been employed with the Center for Health Care Services? (Yes/No)* Have graduate degree in Social Work, Psychology, Counseling or related behavioral health field. (Yes/No)* Have you EVER been convicted of a crime? (This includes DWI/DUI; 'no contest' or guilty plea; deferred adjudication, or agreement for eventual dismissal of a criminal case)Education:* Master's (Required)Experience:* in the mental health field: 3 years (Required)License/Certification:* Driver's License (Required)Work Location: In personby Jobble

Keywords: The Center For Health Care Services (san Antonio), San Antonio , COMPLEX CARE MANAGER, Executive , San Antonio, Texas

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