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Manager, SIU

Company: USAA
Location: San Antonio
Posted on: June 8, 2024

Job Description:

Why USAA?Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityAs a dedicated Manager, SIU, you will be responsible for operational management of Claims fraud investigative teams. Direct staff in the investigation of cases involving questionable, suspect, or fraudulent activity. Ensure compliance with policies and procedures contributing to fraud control objectives, as well as compliance with state insurance fraud-related laws and regulations.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, or Phoenix, AZ. Relocation assistance is not available for this position.What you'll do:

  • Responsible for insurance fraud detection and investigation services to reduce fraud-related claim payments and costs, while avoiding unwarranted risk.
  • Ensure compliance with laws and regulations relating to claims handling and unfair claims practices and reporting statutes.
  • Participate in the establishment and implementation of policies and procedures for fraud control and investigative practices.
  • Perform leadership and management tasks, i.e., providing coaching, evaluating performance, review of time sheets, managing time off, conducting quarterly check-ins/ride-alongs, etc.
  • Evaluate, authorize, and implement actions and decisions to carry out proactive claim's projects and investigations.
  • Review and evaluate investigation recommendations from investigators to ensure results and case documentation support conclusions.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:
    • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
    • 6 years P&C industry functional work experience OR 4 years of P&C experience plus military service experience.
    • 2 years of demonstrated leadership experience, supervisory or management experience.
    • Extensive knowledge and experience in all levels of claims investigation or fraud investigation and regulatory reporting requirements.
    • Knowledge of anti-fraud analytics programs as it relates to fraud prevention and identification.
    • Thorough understanding of investigative tools and techniques to guide and coach special investigators.
    • Demonstrated ability to build and maintain collaborative relationships with internal and external partners and business areas.
    • Demonstrated management skills and the ability to demonstrate monthly productivity and cycle time outcomes from investigations assigned to the SIU team.
    • Ability to prepare and present training sessions and case outcomes.
    • Demonstrated experience facilitating and managing projects and teams.What sets you apart:
      • More than 2+ years of SIU investigator experience
      • Current or prior SIU leadership experience managing diverse teams across multiple locations and functions within SIU.
      • First and Third Party auto and property claims investigations
        • SIU or Fraud Investigation Designations (CFE, CIFI, SCLA, etc.,).
        • Demonstrated experience in leveraging business data to inform decision making and drive strategy.
        • US military experience through military service or a military spouse/domestic partner OR Law Enforcement experience.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130-$196,430.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. -USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, San Antonio , Manager, SIU, Executive , San Antonio, Texas

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